How Five Guys Serves Up High-Quality Training
Tuesday, July 30, 2013 at 2:00 PM - Wednesday, October 30, 2013 at 3:00 PM (EDT)
To listen On Demand, please direct your browser to this link: www.hcm-tv.com.
With fierce competition, thin margins and economic pressures, small and medium-size businesses know constant focus on operational efficiency and reducing costs are mission-critical, especially in the food service industry and for a “fast-casual restaurant” chain like Five Guys, known for its burgers and fries.
Through 2003, Five Guys rapidly expanded through franchising across the U.S. and Canada. By 2008, the restaurant had nearly 350 locations; today it has more than 1,100 corporate-owned and franchised locations in the United States, Canada, and now the U.K. This meant Five Guys faced a challenge to provide high-quality training to its employees so they could maintain a consistently exceptional customer experience despite the restaurant’s extraordinary growth rate.
To streamline and deploy its training programs, Five Guys chose Saba’s Learning Suite. “We needed a platform that would be easy to deploy and maintain to support our explosive growth. Saba was able to provide that,” said Josh Murrell, project manager at Five Guys.
Learn Five Guys’ recipe for training success by registering for this webinar. Key takeaways include how Five Guys and Saba Learning:
- Provide high-quality, up-to-date training for all 26,000 employees worldwide.
- Track training progress, which has resulted in a remarkable all-staff completion rate of greater than 85 percent.
- Simplify training and day-to-day operational details for regional, district and store managers.
- Reduce travel and telecommunications expenses using Web conferencing.
Josh has worked with Five Guys for nine years and has a degree in business management from Strayer University. Murrell manages any technological projects the training department is pursuing, the Five Guys learning management system and the company’s primary point of sale system. He comes from a strong operational background; he started working as a regular employee, worked up to the general manager of a location, migrated into training as a corporate trainer, and then ended up in his current role. With such an extensive operational background working in Five Guys stores, Murrell ensures that any project he manages will help store managers make their jobs easier and more effective so they can spend less time on the computer and more time with their staff and customers.