How Can Chatbots Improve Customer Experience

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Sales Have Ended

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Registration for this event is now closed. Materials and a recording of this event may be posted within two weeks on Digital.gov or distributed to relevant Digital.gov/Communities and registrants, if approved by the event host.
Event description
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!

About this Event

About the Web Content Managers Community

The Web Content Managers Forum is a community of government employees who share ideas, challenges, lessons learned, and best practices in managing the content of government websites. This community is open to employees of a federal, state, or local U.S. government agency, working on government digital content. Community members can share news, findings, results, hurdles and collaborate on issues related to managing government digital content. To join, email digitalgovu@gsa.gov with Join Web Content Managers in the subject line.

Event Details

For millions of Americans, access to government information and services isn’t a luxury — it’s critical. And now, more than ever, their experiences using contact centers, websites, and other channels to find unemployment support, file taxes, apply for student loans, or get assistance with housing, childcare, or food can dramatically affect how they feel about the government.

While there are many things we can do to improve their experience, chatbots are a must-have in our customer experience strategy.

Join this event, hosted by the Web Content Managers Community, learn more about chatbots and hear from a cross-agency panel about how they have used chatbots and other virtual assistants to improve customer experience.

Agenda

We’ll kick off the event with a live demo of an agency’s chatbot followed by a panel discussion and Q&A.

Speakers and Panelists

  • Ammie Farraj Feijoo, GSA (host)
  • Ruxi Giura, FEMA, DHS (host)
  • Abraham Mariñez, Department of Education/FAFSA (panelist)
  • Marietta Jelks, GSA/USAgov (panelist)
  • Janis Burl, DHS/TSA (panelist)

How to Attend

Thank you for your interest in this Digital.gov event. Please contact us directly at DigitalGov@gsa.gov if you need accessible accommodations to register or be able to attend the event.

Two important items!

  • Once you register and before the event, you will need to download the Zoom web browser client in order to attend this event. Visit the Zoom Download Center to install.
  • Be sure to check your email, as the Zoom link and password will be sent 24 hours and 1 hour prior to our event start time for anyone that registers. The email subject line will contain the event name.

Please click "Register" to sign up and reserve your spot for the event.

This event will be held and recorded over Zoom for Government. For general questions about the tool, please review the Zoom computer and device requirements and FAQs. If you have specific questions or security concerns about Zoom for Government, please visit www.ZoomGov.com.

About Digital.gov

Digital.gov is the community-curated, government resource for best practices on designing, building, and deploying easy-to-use, online customer experiences, which empower federal agencies to create deeper connections with the public they serve. Digital.gov delivers knowledge-as-a-service to help transform government interactions with the public through community connections, education, and collaboration.

About U.S. General Services Administration (GSA)

The mission of the U.S. General Services Administration is to deliver value and savings in real estate, acquisition, technology, and other mission-support services across the government. One of GSA’s four strategic goals is to improve the way agencies buy, build, and use technology. To learn more about GSA or Digital.gov, visit gsa.gov or join the conversation on social media at @USGSA, @GSA_TTS, or @Digital_Gov.

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