£452.28

Hotel Receptionist and Opera PMS Software Training

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CityPoint,

1 Ropemaker Street

London

EC2Y 9HU

United Kingdom

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Description

Created by a highly skilled and experienced professional, this course shows you what it takes to become a Hotel Receptionist, even covering the leading hotel software – Opera PMS. This Professional Hotel Receptionist Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.

Course Discription

This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, including how to use Opera PMS in a professional capacity.

Key points

  • Learn to navigate Opera PMS like a professional
  • Understand how to manage guests
  • Learn to use the leading hotel software
  • Ask any questions and learn from a professional

What will I study?

Day 1:

  • Check in / check out
  • Telephone etiquette
  • Being prepared and ready
  • Complaints and critical situation handling
  • Power of words
  • Overbooked hotel and booking out guest
  • What is a hotel manager looking for?

Day 2:

  • Opera log in and log out
  • Finding a reservation
  • Creating reservation
  • Preferences and features request
  • Amending and cancelling reservations
  • Check in and check out
  • Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
  • Room management

This two day intensive course includes:

  • Learn from an expert Tutor
  • Receive extra course material
  • Accredited Certificate on successful completion
  • Free access to the online version of the course
  • Study Manual
  • Free refreshments and Wi-Fi

Award

Certificate in Hotel Receptionist and Opera PMS Software Training

Awarded by

CPD & iAP

Duration

2 Days

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Date and Time

Location

CityPoint,

1 Ropemaker Street

London

EC2Y 9HU

United Kingdom

View Map

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