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This three-day intensive training will help managers and liaisons transform their sales processes in order to thrive in competitive markets. Attendees will learn how to increase access of appropriate patients, build more successful relationships with referral sources and improve sales techniques. Our trainings empower marketers and managers to maximize opportunities to grow your average daily census.
Hospice Admissions Professionals
Be proactive and learn with your team about best practices, benchmarks and innovative growth strategies that can be implemented immediately to impact referrals. First impressions set the stage: Learn how to present services from our experts who have trained thousands of hospice professionals. This one-day training focuses on challenges and solutions when converting a referral. Our strategies will increase your conversion rates and customer satisfaction!
Hospice Intake Professionals
Intake professionals will benefit from the comprehensive tools and resources offered during this one-day training. Our nationally recognized trainers are expanding this year's content to include results from our national "Secret Shopper" research. Learn best practices of hospice intake professionals across the nation - how to take customer calls, answer questions and follow up. Topics featured during this training include overcoming objections, creating urgency, customer service and follow up.
Cancellation Policy: Registration is nonrefundable. If you are unable to attend, you may substitute someone from your organization. Or, you may use your credit toward attending a future conference or toward purchase of a Hospice University annual membership.
Many hospice corporations spend millions on sales training and marketing materials for their liaisons and admission staff. Now, through Hospice University, every hospice can access these professional resources at a fraction of the cost.
At Hospice University, we know:
Most sales and admission staff are starved for orientation and ongoing training that is relevant to their role and is specific to hospice.
Most hospices do not have the money, time or resources to develop sales collaterals that speak to their referral sources.
Most directors have an urgent need to impact admissions, length of stay and census and would benefit from tools and training resources based on the current regulatory environment.
Hospice University will empower staff, save time and money and have a direct impact on your census!
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