Quiet turned to terror the evening of Sunday October 1, 2017 at the Combined Communications Center of Las Vegas. A lone gunman had opened fire on the Route 91 Harvest Music Festival, on the famous Las Vegas Strip, where 22,000 concert-goers were in attendance. Calls poured into the center as people were running for their lives. From gunshot wounds to trample victims, misinformation to scene safety issues, Matt discusses his experience that evening, the lessons they learned from this event, and how you can prepare and adapt for a new normal. Through grit and determination, the Las Vegas Fire telecommunicators put together the largest fire and medical response Las Vegas has ever seen, and ensure that everyone who they came into contact with, found hope in the midst of chaos. Zoom link will be sent out 72 hours before the class. Will not be recorded.