$0 – $295

Hidden Obstacles to Outstanding Customer Service

Event Information

Share this event

Date and Time

Location

Location

Marsh & McLennan Agency (formerly Barney & Barney)

9171 Towne Centre Drive

#150

San Diego, CA 92122

View Map

Event description

Description

What’s the secret to providing outstanding customer service?

It seems like customer service should be obvious. However, research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level.

This highly engaging presentation shares several common examples that affect all of us. You will learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.

You will gain the following:

· Experience hidden obstacles to outstanding customer service.
· Examine how to identify each challenge in the workplace.
· Receive tools to help you (and your employees) overcome each one.

REGISTER NOW!

Meet Jeff Toister, CPLP, PHR, Toister Performance Solutions, Inc.

Jeff is the author of three customer service books, including Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service. More than 140,000 people on six continents have taken one of his training programs on LinkedIn Learning (a.k.a. Lynda.com). Jeff is a member of ICMI's Top 50 Contact Center Thought Leaders on Twitter and a Global Gurus Top 30 worldwide customer service professional. In 2017, Feedspot named his Inside Customer Service blog one of the top 50 customer service blogs on the planet. Jeff is passionate about training and is a Certified Professional in Learning and Performance.

Share with friends

Date and Time

Location

Marsh & McLennan Agency (formerly Barney & Barney)

9171 Towne Centre Drive

#150

San Diego, CA 92122

View Map

Save This Event

Event Saved