Actions and Detail Panel
Helping a Complex Client Past "no" (in-person Edmonton only)
Thu, May 18, 2017, 8:00 AM – 4:30 PM MDT
Helping a Client Past "no" is the fourth Workshop in the Complex Needs Learning Series presented by the Complex Needs Initiative.
The workshop lead by Registered Provisional Psychologist Crystal Cleland will aim to provide skills and techniques in order to increase understanding when encoutering resistance from clients and deliver a vibrant workshop on strategies and interventions using motivational interviewing techniques when working towards change in the community disability service sector and complex needs clients.
Crystal Cleland is a registered provisional psychologist who has been working for Alberta Health Services – Addiction & Mental Health for the past 15 years. She currently works as a prevention and health promotion consultant and as an addictions counsellor.
The Workshop will focus on:
- Learning about motivational interviewing and its principles;
- Developing and understanding of collaboration vs. confrontation and autonomy vs. authority;
- Review of stages of change;
- Introducing important motivational interviewing concepts;
- Principles of motivational interviewing;
- What to avoid when communicating with clients;
- Building skills to understand ambivalence and what influences change in the behaviours of clients.
This workshop is only available in Edmonton, there are no video conference sites for this particular Learning Series Session.
Please Register to Reserve your seat. Another session will be added in June.