Help Desk 101 + Spiceworks 202: San Francisco, CA
Saturday, July 14, 2012 from 8:00 AM to 5:00 PM (PDT)
Welcome to Spiceworks University!
We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price.
MORNING CLASS -- Help Desk 101: How to Run a Rockin' Help Desk (8am - 12pm)
In this four-hour class, taught by a full-fledged IT pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.
AFTERNOON CLASS -- Spiceworks 202: HelpDesk Deep Dive (1pm - 5pm)
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? By attending this four-hour class, you'll learn how to take full advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
Wondering what to take? The main focus of Spiceworks 202 is how to really get the most out of the Spiceworks application to manage your help desk, while Help Desk 101 is all about best practices and tools for running an effective help desk (no matter what software you use!). We've purposely paired these classes to give you a complete run-down on running an effective help desk (and using Spiceworks to do it!).
Really want to give your IT muscle a work out? We are also offering a day of training on July 13th - the day before this one! Our SpiceTrainer will be offering Spiceworks 101 and 201 on Friday.
We want our students fueled and alert for class, so we'll have some drinks and a yummy breakfast for the morning class. Coming for both classes? Have lunch on us!
Please direct all questions and comments to SpiceTrainer Grey Howe: firstname.lastname@example.org
Who is SpiceTrainer Grey Howe?
With more than 17 years of IT experience, Grey's been involved with Spiceworks for a while now... he heads up the Denver SpiceCorps, and now he's bringing his expertise directly to you!
Find him on the community: Grey Howe's Profile