Welcome to Spiceworks University!

We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price.

MORNING CLASS -- Help Desk 101: How to Run a Rockin' Help Desk (8am - 12pm)

In this four-hour class, taught by a full-fledged IT pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.

Check out the full class description >>

AFTERNOON CLASS -- Spiceworks 202: Help Desk Deep Dive (1pm - 5pm)

Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? By attending this four-hour class, you'll learn how to take full advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.

Check out the full class description >>

Wondering what to take? The main focus of Spiceworks 202 is how to really get the most out of the Spiceworks application to manage your help desk, while Help Desk 101 is all about best practices and tools for running an effective help desk (no matter what software you use!). We've purposely paired these classes to give you a complete run-down on running an effective help desk (and using Spiceworks to do it!).

Questions?

Please direct all questions and comments to SpiceTrainer James Stull.

Who is SpiceTrainer James Stull?
I'm currently employed at Amazon in the Indianapolis area. I'm a Tier III Sr IT Technical Team lead and manage a team of 8 techs. I am responsible for maintaining both our Cisco infrastructure and assisting our Linux Admins. I'm very excited about teaching for Spiceworks University. I've always enjoyed teaching my profession and I look forward to helping others gain skills to leverage Spiceworks to the fullest.

Find him on the community: James Stull's Profile