HDI RI Knowledge Management Webinar

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On this webinar you will get a quick update from our leadership team on the latest and greatest HDI news. We will turn it over to our guest speaker Chris Miller from FMX Solutions who will do a deep dive into Knowledge Management and discuss:

  • Why you should implement knowledge management

  • The different Roles/Responsibilities within Knowledge Management

  • Using Knowledge and Lifecycle Management

  • Metrics to help improve ROI

About our Speaker:

Chris Miller is a professional services consultant with FMX Solutions, focusing on ITIL/ITSM Consulting. He is a Connecticut native and current resident who has spent the last decade working in the ITSM space. He started his ITSM journey with ESPN, starting as a Crystal Reports developer before getting his first ITIL certification. Chris then took an opportunity to help an old friend stand up a tech startup company called Datto Backup in Wilton and Norwalk. Chris's expertise in Customer Service and Process Management helped position Datto to become a leader in Business Disaster Recovery. After realizing the startup life was not for him, he went back to ESPN and took on a more ITIL centric role, focusing heavily on process design/management and knowledge management. Chris's love of reading and learning has driven his interest in knowledge management, specifically his desire to know how everything works and how these things fit into the bigger picture. His primary focus within Knowledge Management is making sure that knowledge stays relevant, often the most daunting of tasks when it comes to that process. To help overcome that, Chris helps drive integrations between Release Management, Change Management, and other Design/Strategy processes into the Knowledge process. His reporting background has also given him insight into metrics and KPIs and the mechanisms necessary to see data become information, information become knowledge, and knowledge become wisdom. He hopes to share some of that knowledge and wisdom with everyone today!

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