Summer is finally here and your friends at HDI Philly are gearing up for our next fully virtual event! As we look forward to the rest of the year, our board has been busy at work preparing for some GREAT speakers in the coming months. Mark your calendar for July 29th to discuss "Ways to Engage Your Call Center Associates and Build a Winning Culture on Your Call Center Floor (or at home!)".

In addition to the keynote presentation, our leadership team will be planning other topics to cover during our meeting as we all work toward working in a virtual world. We look forward to seeing you virtually!

Regards,

HDI Philly Leadership Team

Title: Ways to Engage Your Call Center Associates and Build a Winning Culture on Your Call Center Floor (or at home!)  

Abstract: Can you describe the call center culture you are trying to foster in your contact center? Most contact center leaders cannot. In this discussion, we will break down first how to define your culture, then how we can use that definition to remake how we hire, incentivize, and promote associates in your center. Along with this, we will also tackle the topic of associate engagement either in the office or in the WFH environment. (give you a couple of games to play with your teams as well!)   

Speaker: Thomas Laird

Role: CEO of Expivia Interaction Marketing Group and the Creator and Host of the "Advice from a Call Center Geek!" podcast.  

HDI Philly Meetings is inviting you to a scheduled Zoom meeting.

Topic: HDI Philly Virtual: Ways to Engage Your Call Center Associates

Time: Jul 29, 2020 01:00 PM Eastern Time (US and Canada)

 ZOOM MEETING DETAILS TO BE EMAILED UPON REGISTRATION