HDI Motown Lunch & Learn with Stefanini: Trusted Workforce Management
Friday, March 8, 2013 from 1:00 PM to 4:00 PM (EST)
Time: 1:00-4:00 PM
Location: Automation Alley, 2675 Bellingham Dr, Troy, 48083
Summary: The Presentation shows the benefits of consolidating schedule management to one trusted team in a multi-client call center environment.
Speaker: Eric Brandt-Global Workforce Manager, Stefanini
Bio: Eric has 16 years in Call Center Management, with the last 4 being in Workforce Management. His current title is Global Workforce Manager. He is responsible for the forecasting and scheduling of over 30 accounts with over 2,000 agents.
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host monthly chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. All of our monthly chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.