€1,807.12 – €2,126.76

HDI KCS Foundation 3 Days Training in Berlin

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Date and time

Location

Location

Regus - Berlin Stadtquartier

Friedrichstraße 191

10117 Berlin

Germany

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Refund policy

Refund policy

Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Description:

Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the absorption and distribution of new ideas, and eliminate redundant work. A thriving knowledge Management program, one that successfully captures, structures, and reuses information, is a vital component of top performing companies and often provides them with a competitive advantage.

The KCS Foundation Course provides support center supervisors, managers, and directors with an awareness of knowledge Management Best Practices. Additionally, participants are introduced to fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This Course can also be used to build internal support for a new knowledge Management initiative.

Course Outline:

Session 1: What is Knowledge-Centered Support and Why Do We Need It?

  • The History of Knowledge-Centered
  • Support (KCS)
  • The Concepts of KCS
  • The Benefits of KCS
  • Proactive versus Reactive Knowledge Management

Session 2

  • The Knowledge-Centered Support Model
  • The Double Loop Process Model
  • Capture in the Workflow
  • Structure for Reuse
  • Searching is Creating
  • Just-in-time Solution Quality
  • Workflow
  • Content Vitality

Session 3

  • Wrapping Up the KCS Methodology
  • Performance Assessment
  • Leadership
  • Return on Investment
  • Conclusion Register

Target Audience:

Technical support or business professionals who want a fundamental understanding

of the benefits and Processes associated with a knowledge Management initiative.

Learning Objectives:

  • Knowledge Management Best Practices.
  • Knowledge-Centered Support concepts and methodology.
  • The value and benefits of adopting Knowledge-Centered Support.

Course Agenda:

Day 1

  • Session 1: What is Knowledge-Centered Support and Why Do We Need It?
  • The History of Knowledge-Centered
  • Support (KCS)
  • The Concepts of KCS
  • The Benefits of KCS
  • Proactive versus Reactive Knowledge Management
  • Session 2
  • The Knowledge-Centered Support Model

Day 2

  • The Double Loop Process Model
  • Capture in the Workflow
  • Structure for Reuse
  • Searching is Creating
  • Just-in-time Solution Quality
  • Workflow
  • Content Vitality

Day 3

  • Session 3
  • Wrapping Up the KCS Methodology
  • Performance Assessment
  • Leadership
  • Return on Investment
  • Conclusion Register
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Date and time

Location

Regus - Berlin Stadtquartier

Friedrichstraße 191

10117 Berlin

Germany

View Map

Refund policy

Refunds up to 7 days before event

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Organizer Mangates

Organizer of HDI KCS Foundation 3 Days Training in Berlin

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Who we are

Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition.

All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.

What we do

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

 

 

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