$99 – $119

Multiple Dates

Hazardous Conversations: Saying the Right Thing When Stakes Are High

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Location

Kruse Oaks Conference Center

5300 SW Kruse Way

Lake Oswego, OR 97035

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Refunds up to 7 days before event

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Description

Have you ever had a very important conversation but couldn't think of the right things to say until after it was over? This 3 hour advanced communication skills interactive workshop identifies 3 common toxins that pollute our conversations, and provides the anti-toxins to overcome them. Participants will come away with new skills to improve their communication when stakes and emotions are high, such as in bid negotiation, obtaining permits, or talking with an underperforming employee.

Participants will come away from this course with new knowledge and skills:

  1. Recognize: Discover how to recognize when a hazardous conversation is about to happen.
  2. Feedback: Learn the art of giving feedback without creating a hazard.
  3. Prevention: Acquire skills to prevent conversations from becoming hazardous.
  4. Trust & Connection: Learn how to build trust and connection with contractors, inspectors and others.

Embedded in the outline above are 2 video clips, 1 object lesson demonstration, and 1 role play exercise in pairs.

Approved for 3 CEUs from the Oregon Construction Contractors Board.

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Location

Kruse Oaks Conference Center

5300 SW Kruse Way

Lake Oswego, OR 97035

View Map

Refund Policy

Refunds up to 7 days before event

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