Growing Your Customer Loyalty
Customer loyalty is essential to the long term growth and profitability of any business. It impacts repeat sales, referrals, ease of doing business and many other aspects.
Turn Your Customers Into a Force of Motivated, Passionate Sales People.
Imagine having your top customers consistently doing your selling for you. Having new customers flooding through your doors without advertising to them.
Picture someone who can’t stop spreading the word about you and your business. They have to tell the story about you where ever they go. They tell people at work, strangers in conversation, their friends and family. They RAVE about the experience they had with your business.
Consider how much you spend on advertising to get a customer in the door. Now consider how much you will save if each one of those customers RAVE about your business to 5 people they know.
- How to turn your customers into raving fans and get them buying from you again and again
- How to identify your very best customers
- Why customer satisfaction is not enough
- Simple, yet effective techniques to get customers raving about your business to everyone they meet
- The Ladder of Loyalty
- The most effective way to gain referrals
- How to delight your customers and teach your team members to do the same