San Francisco, California
London, United Kingdom
When & Where
Get Satisfaction was born out of Valleyschwag, a lark of an idea for distributing grab bags of leftover Silicon Valley promotional goodies.
While initially designed to be a fun and frivolous side project, a surprising number of people signed up for the service, and we found ourselves awash in thousands of customer-service requests. We couldn’t find a suitable, inexpensive, online tool to host our community of customers. So we built one. We created a friendly online environment to encourage people to answer each others' questions, pitch in to help solve problems, and share all kinds of new ideas about how to improve their product and processes.
Today, Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, and better relationships mean better business. Get Satisfaction powers 65,000 customer communities for companies of all sizes and over 4 million registered users interact with top global brands on Get Satisfaction. With Get Satisfaction, you can quickly set-up an online customer community to engage with your customers anywhere they are: your website, Facebook, search and mobile devices.