San Francisco, California
London, United Kingdom
How do you manage the competing social media needs of a big brand while still making sure you're taking care of your customers? Joshua Kennedy and Carla Meyer from Garmin will talk about how they balance Garmin's overall marketing strategy and growth while ensuring top customer care while tackling tough feedback from customers.
About our speakers
Joshua Kennedy has been with Garmin for nearly nine years in a variety of roles from product support to knowledge engineer (FAQ content author) to subject matter expert, and he was recently appointed as Garmin’s first community manager. Prior to Garmin Joshua worked in the mental health care field and has a Bachelor of Arts in Psychology. He is a hobbyist writer/singer/songwriter (and you can even get his album on iTunes.)
Carla’s been with Garmin for nearly three years, working as their first global digital advertising and social media manager bringing together the digital advertising footprint as well as customer engagement with organic social. Prior to Garmin, Carla has worked at large brands including Coca-Cola, ESPN and Sprint Nextel. She is a self-proclaimed Disney addict and loves to run and spend time with her family.
Refunds/Cancellations: We know that issues come up and sometimes you cannot attend our events after you have registered. Please let us know if you cannot attend immediately as we are financially responsible for accurate guest, food and drink counts. No refunds can be offered if you cancel less than five (5) days prior to an event. Thank you
When & Where
Social Media Club of Kansas City
With more than 1,900 members, SMCKC serves as a great resource for members, the community and local businesses alike to hear about the quickly changing landscape we call the internet and embrace new practices and tools to enhance and extend their knowledge. We have a diverse set of members who are respected as industry leaders, technology innovators, business executives, students, consultants and those simply looking to network to find their next professional opportunity. We embrace the national SMC mission of, "If you get it, share it" and enjoy all the opportunities that exist because of the strong, knowledgeable and fun membership we have and that is always growing!