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FtOCC Boston - Technician

Fonality trixbox

Tuesday, October 23, 2007 at 8:00 AM - Thursday, October 25, 2007 at 3:30 PM (EDT)

FtOCC Boston - Technician

Ticket Information

Ticket Type Sales End Price Fee Quantity
FtOCC Technician Certification   more info Ended $1,999.00 $0.00

Event Details

As with any technology, expertise pays dividends. We offer various training programs for resellers and system integrators under the umbrella of Fonality trixbox Open Communication Certification (FtOCC, pronounced "F-talk"). Attend FtOCC to learn the ins and outs of trixbox administration, configuration, and troubleshooting. 

FtOCC Technician Training

FtOCC Technician Certification (trixbox CE, Pro, and PBXtra)

ftocc tech FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. A requirement for Authorized and Premium Resellers, this course should be taken by Linux technicians and engineers who regularly support client installations.

During the course, we will cover:

  • Tier 1 and Tier 2 level troubleshooting
  • LAN & WAN environments
  • Proper system hardware configuration
  • trixbox and PBXtra installation guidelines
  • IP phone and SIP provisioning
  • Proper router and firewall configuration

Who Should Attend?

  • Resellers and consultants growing their trixbox and PBXtra businesses
  • Linux technicians and engineers
  • Fonality Authorized and Premium resellers

NOTE: A practitioner’s knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives: 

  • Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence
  • Resolve installation, administration, and usage problems more quickly
  • Provision your own phones, thereby decreasing the turnaround time required for add-on phones and devices!
  • Be able to provision your own phones, thereby decreasing the turnaround time required for add-on phones!
  • Experience fewer problems by avoiding the usual "beginner" mistakes!
  • Have an in-depth understanding of how trixbox and PBXtra work (product, process, policy, protocol)
  • Receive full reseller discounts (for signed Authorized and Premium resellers only)
  • Receive direct priority Level 2 access to trixbox and PBXtra support services (for signed Authorized and Premium resellers only)

FtOCC Technician Certification Schedule: 

Tuesday, October 23 :: Moves/Adds/Changes (MAC), Installation, and Pre-Sales

7:30 AM – 9:00 AM Registration
9:00 AM Pre Sales
  Installation Best Practices
  Installation Lab
  MAC / HUD Overview
  MAC Lab
  Case Studies
  Advanced Call Menus
 5:00 PM
Day 1 Ends

Wednesday, October 24 :: Carriers, Networking, Echo

9:00 AM PRI, PSTN, and VoIP
  Networking Fundamentals for VoIP, UDP vs. TCP
  Networking Troubleshooting
  Call Traces Lab
  Phone Troubleshooting
  Grepping for Channels Lab
  Hardware Troubleshooting
5:00 PM  Day 2 Ends

Thursday, October 25 :: Integration, Case Studies, Troubleshooting

9:00 AM Backup Servers Lab
  Cards Page Lab
  Clic-to-Call Lab
  Fixing Broken Phones Lab
  Recorded Calls Lab
  Perl Teaser!
3:30 PM Class Summary/Wrap-up, Presentation of Certificates
  Executive Roundtable (optional, ends at 5:00pm)

Course Requirements: Each student will be required to bring their own laptop or use in the lab sessions. The laptop will be used as a terminal and for web browsing.

Hand-Outs / Materials:

  • FtOCC Workbook
  • Jump drive with trixbox VMWare and FtOCC presentations
  • "FtOCC Certified" polo shirt
  • trixbox T-Shirt and cap

*No refunds will be given on cancellations.

Hotel Information:

The Boston Park Plaza Hotel
64 Arlington Street
Boston, MA
Phone 1.800.225.2008

We have negotiated a special room rate at The Boston Park Plaza Hotel of $279.00, based on single/double occupancy, plus tax. All room requests are honored on a space-available basis. This rate is valid through October 1, 2007. Participants are responsible for booking and paying for their own rooms.

To make your hotel reservation, please call The Boston Park Plaza Hotel at 1.800.225.2008 and ask for the "Fonality FtOCC training" rate.

Have questions about FtOCC Boston - Technician? Contact Fonality trixbox

When & Where

The Boston Park Plaza Hotel
64 Arlington Street
Boston, MA 02116

Tuesday, October 23, 2007 at 8:00 AM - Thursday, October 25, 2007 at 3:30 PM (EDT)

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Fonality trixbox

trixbox® is an IP-PBX software solution designed for small and medium-sized businesses. trixbox comes in two flavors: the open-source community edition and a hybrid-hosted, commercially-proven solution.

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