$115 – $125

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Albany Technical College

1704 South Slappey Boulevard

Manufacturing Technology Center (West Entrance)

Albany, GA 31701

Event description


Back by Popular Demand! Front Line Customer Service Training is one of our most popular workshops.

Arm your front line staff with the skills they need to provide exceptional customer service. Invest in the people who are the faces and the voices of your business – the first people seen and/or heard by your customers. The class highlights proven practices that will empower all front line staff to create a positive customer service experience and build long-lasting customer relationships.

This is a one-day course - July 18, 2018 from 9:00 to 4:00.
Lunch is included in your class fee.

ENROLLING 3 OR MORE PEOPLE FROM THE SAME COMPANY? IF SO, CALL 229-430-3867 TO RECEIVE A 10% DISCOUNT. This discount is only available if you call our office.


Are there ID or minimum age requirements to enter the event?

There is no minimum age requirement for this class. Most of the students in Continuing Education business courses are adults.

Where is the class held and where do I park?

The class is held on the Albany Tech campus in the Manufacturing Technology Center (MTC), classroom 121. The MTC is located across Slappey Blvd. from the main Albany Tech campus.

Who is the instructor?

The instructor for Front Line Customer Service Training is Jawahn Ware. She is a Business Process Specialist & Trainer with 15 years of experience helping businesses and individuals acheive success.

What can I bring into the event?

There is no need to bring any items to class other than paper and writing utensil for notes. Please turn off cell phones during the class. Refreshments and lunch will be provided. There is no smoking allowed on the Albany Tech campus.

How can I contact the organizer with any questions?

Call 229-430-3867.

What's the refund policy?

You can request a full refund through Eventbrite up to July 11. Eventbrite will be able to refund your credit card. After July 11, this option is no longer available. At that point, you must notify Albany Tech Center for Business Solutions at 229-430-3867. It may be possible to transfer your enrollment to another person or receive a credit for a future class.

Do I have to bring my printed ticket to the event?

It would be a good idea to bring your ticket to class, especially if you registered late. It is not required.

Is my registration fee or ticket transferrable?

Students enrolled in this class may transfer their enrollment to another person. Please contact the Center for Business Solutions to do so.

Will I receive college credit for this course?

No. Most continuing education classes offered by the Center for Business Solutions are NON-CREDIT courses. You will receive an Albany Technical College Certificate of Completion at the end of the course.

What happens if I have to arrive late or leave early?

You will get the most from this course if you are able to participate in the entire class. The instructor will present a Certificate of Completion to the students she feels completed the course.

What if the class is cancelled?

Due to minimum enrollment requirements, classes are cancelled from time to time. You will be notified if a class is cancelled, and arrangements will be made for a refund or credit.

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Albany Technical College

1704 South Slappey Boulevard

Manufacturing Technology Center (West Entrance)

Albany, GA 31701

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