From Admin to Advisor: Elevating the Business Support Role

Move beyond execution. Step into influence, foresight, and strategic collaboration.

The administrative landscape has evolved — and so must its leaders. Today’s most impactful EAs and Business Support professionals are strategic operators: trusted advisors, change enablers, and cultural linchpins driving commercial success.

In this advanced masterclass, Lucy Chamberlain, multi-award-winning global speaker and ICF-accredited executive coach, will guide you through the frameworks, behaviours, and mindset shifts that define the modern strategic partner. Expect a blend of research-based insights, behavioural science, and real-world application drawn from her work with global organisations including Sony, Amazon, BlackRock, Barclays, ICG, and Wellington.

You’ll Learn How To:
✅ Redefine your professional identity from operational to strategic
✅ Influence decision-makers through commercial awareness and emotional intelligence
✅ Strengthen your voice, credibility, and presence in senior rooms
✅ Align your work with organisational goals to deliver measurable impact

Your Guide - Lucy Chamberlain

Multi-award winning Global Speaker, International ICF Accredited Coach, Fellow of the Leadership and Performance Institude and Recruitment and Training Expert.

Trainer for Sony, Warner Brothers, Amazon, Playstation, Blackrock, Barclays, ICG, Wellington and more!

Bold, dynamic, and unapologetically passionate, Lucy Chamberlain is a multi-award-winning global speaker and ICF-accredited coach who specialises in confidence and communication. Known for her high-energy delivery and no-fluff insights, Lucy has worked with the world’s leading firm, including WarnerMedia, BlackRock, TikTok, Sony, and Amazon to ignite change that lasts. Founder of C&C Search and C&C Academy, Lucy delivers transformative keynotes and workshops that challenge thinking and unlock potential. A UN Women delegate and B Corp leader, she brings both commercial edge and purpose-driven impact to every stage she steps on. Expect honesty, humour, and powerful strategies that stay with you.