FREE - The Fitzrovia Partnership - Customer Service Skills Workshop - 13 February 2019

Fitzrovia Partnership have teamed with THINK, Inspire, Create to provide a number of training courses to help employees further their skills in the workplace.

Nurturing relationships with your customers is a crucial part of running a successful business. In this age of automation and innovation, caring for your customers has never been so important.

What we'll cover;

• Define what great customer service experience feels like

• Appreciate why delivering great customer service is so important and why it's part of everyone's job

• What's in it for you and why it will make your life easier

• Loving what you do, how your attitude and behaviour influences outcomes

• How to understand what their customer want and value

• Different communication skills, adapting to the customer interaction

Learning outcomes;

• Understanding the impact and influence you have and how to apply this to create positive outcomes.

• The value of listening to understand solution - based service.

• Techniques for adapting to different customer interactions

You will also get a workshop handout and a copy of Raving Fans book by Ken Blanchard to take away.

*Please note due to high demand and limiting numbers we can only accept one member of staff from any organisation*

** Please note: This course is reserved for employees of member businesses of The Fitzrovia Partnership.**