RM0 – RM21

FREE Excellent Customer Service Workshop by David Ann

Event Information

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Date and Time

Location

Location

The E Space @ Setiawalk

C-3-5, Setiawalk

Persiaran Wawasan Puchong

Puchong, Selangor 47100

Malaysia

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Refund Policy

Refund Policy

No Refunds

Event description

Description

DURATIONS:
Half day

OBJECTIVES:
Managing customer expectation is important to every organization in ensuring a success in having loyal and supportive customer.
Understanding the factors why customers keep coming back to us for more business profit and how to handle difficult customer in managing their expectation in achieving a win-win results.

Program Outline

  • Ice Breaking activity
  • Introduction to Customer Service
  • Why customers want you and not others?
  • The Customer Personality
  • Tips, Tools and Techniques in handling difficult customer
  • Feedback tips on how we can fully utilize to the best of it.

Learning Outcome:
The participants will receive good tools and technique in dealing with difficult customers where they can immediately practice it.
They will also able to turn service into customer experience for the benefit to them and the organization.


Trainer Profile

https://www.linkedin.com/in/davidann/

DAVID ANN is an NLP Practitioner, an advanced communicator, a committed consultant, a passionate trainer and a champion of numerous public speaking and evaluation competitions. He brings to his programs his experience from his journey from loser to champion as well as his over 20 years of experience in IT, Sales, Retail, Insurance, Customer Service and Training.


Having the experience as a Training Manager in 2 different industry give David the cutting edge in taking training in providing the best to the participant; with the exposure and experience in dealing with people from different walks of life. Being the Training Manager in AIA Call Centre, Ogawa and Marks & Spencer, provides him with different technique in handling and managing people expectation in the area of communication, selling, presentation, customer service, and leadership.


As a Training Manager in AIA Call Centre, David Ann always ensure the sales team are well equipped with the relevant knowledge and skill in generating the desire results. At the same time enforcing sales team to focus in building the right attitude in walking the talk all the time.


In the retail industry as a Training Manager with Ogawa and Marks & Spencer; David Ann expanded his responsibility in his training into combining the role as a coach in providing guidance to the Supervisors and Managers.

This is also into developing better leader in the retail industry where they can groom the new staff and upcoming leader.


Every workshop and training session is full of activities and practical session into bringing the best to the participants and also ensuring they maximise the best in the learning.
His clients include AIA, Acmar Honda, KEC, TSL Group, MAS Academy, Rotary International, Marks and Spencer Malaysia, Robinsons Group, Stamford College, OS HRS Sdn Bhd, Globalbond Services Sdn Bhd, Vitaton (M) Sdn Bhd, Lereve Sdn Bhd, Holiday City Sdn Bhd, Ogawa, and many more.

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Date and Time

Location

The E Space @ Setiawalk

C-3-5, Setiawalk

Persiaran Wawasan Puchong

Puchong, Selangor 47100

Malaysia

View Map

Refund Policy

No Refunds

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