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Foundations of Patient Experience for Office Managers - Broward Sessions

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Nova Southeastern University

3301 College Ave

Fort Lauderdale, FL 33314

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Dedicated to cultivating a culture that puts the patient at the center of all we do, the TopLine MD Patient Experience training delivers a hospitality-infused approach to healthcare to implement in your office.

We welcome all TopLine MD office managers and supervisors to join the first phase of our exciting new training program this Fall! Each training session will feature a professional psychologist/motivational speaker to bring our course topics to life.

Foundations of Patient Experience topics include:

  • TopLine MD Service Values
  • Defining and measuring the patient experience
  • Learning communication strategies
  • Handling difficult situations
  • Implementing service recovery
  • Understanding your influence

This 3-hour session is exclusively for office managers and supervisors. Food will be provided at the start of each session, so please arrive on time!

When choosing your session, keep in mind your preferred date, time, and speaker:

Tuesday, October 17th from 9AM-12PM with Dr. Margarita Gurri

Thursday, October 26th from 12PM-3PM with Dr. Mel Campbell

Wednesday, November 8th from 12PM-3PM with Dr. Mel Campbell

Friday, November 17th from 9AM-12PM with Dr. Margarita Gurri

Tuesday, December 5th from 9AM-12PM with Dr. Margarita Gurri

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Nova Southeastern University

3301 College Ave

Fort Lauderdale, FL 33314

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