Foundations of Emergency Mental Health Dispatching

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Foundations of Emergency Mental Health Dispatching

This 1-Day course delivers powerful core EMHD concepts, tactics, and strategies that 911Pros need for a solid start in managing these calls.

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Otter Tail County Sheriff Operations Center 469 Main Street Ottertail, MN 56571

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About this event

ATTENDANCE LIMITATIONS:  Registration preference will be granted to members of Central MN ESB Region. Contact with any questions.

The CM Region has engaged 911 Training Institute to deliver this 1-Day course in Foundations of Emergency Mental Health Dispatching.

Foundations of EMHD course was developed to equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers. EMHD….

  • Is a new Science-Driven Best Practice that empowers 9-1-1Pros with the knowledge and tools they need for optimal response to callers with mental illness and suicide
  • Boosts dispatcher ability and confidence in managing these high-risk calls
  • Incorporates resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls
  • Avoids “cookie cutter” solutions and allows dispatchers to think creatively using their own unique style with each unique call guided by good science

9-1-1Pros participating in this day of training will…

  • Discover the “EMHD MindSet”: a set of key insights about callers-at-risk that fosters strong alliances, better cooperation, and less risk of violence on scene
  • Practice the “EMHD SkillSet” to regulate psycho-physiological distress, rally best thinking, help the caller, AND protect dispatcher resilience
  • Gain strategies to de-escalate the caller’s Mental States that can fuel worse outcomes
  • Get prepared to boost confidence and decrease anxiety relating to high-risk callers

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