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Foundational Supervisor Workshop, Register at tc911.gosignmeup.com

Tarrant County 9-1-1

Tuesday, August 8, 2017 at 8:30 AM - Thursday, August 10, 2017 at 4:30 PM (CDT)

Ticket Information

Type Remaining End Quantity
student 30 Tickets Ended Free  

Share Foundational Supervisor Workshop, Register at tc911.gosignmeup.com

Event Details

Foundational Supervisor Workshop, TCOLE Course #3009

Date: August 8-10, 2017

Time: 8:30am - 4:30pm

Cost: Free

Instructor: Chris Fischer

Attendees are requested to bring their agency's performance evaluation documents with them to class.

CLASSROOM WILL NOT BE OPEN BEFORE 8AM

 Effective with all classes scheduled after January 1, 2015: You may no longer hold spots for classes posted. TC911 staff will monitor registrations and cancel duplicates or held spots immediately.

Course Outline:

Roles and Responsibilities

  • Planning
  • Organizing employees for the job
  • Motivating employees
  • Evaluating performance

Skills and Functions

  • Conceptual
  • Interpersonal
  • Control
  • Communication
  • Teaching/Training
  • Planning
  • Team Building
  • Staffers
  • Leaders, facilitators, and coordinators

Roles of an Effective Supervisor

  • Why supervisors fail to be effective
  • Communications Issues
  • Rumor Management
  • Listening Skills

Dealing with Difficult Employees

Transitioning to New Role as Supervisor

  • Five "L's" for success
  • Recognize and adapt to new role
  • Helpful Hints for Success

Understanding People

  • Where to Begin/How to be more understanding of others
  • Listening and Observing
  • Interpret Behavior
  • Verbal and Non-verbal Communications

Coaching and Counseling

  • When to coach and when to counsel

Performance Evaluation Process

  • Signs of Poor Performance
  • Preparation
  • Guidelines for Success
  • Listening Skills
  • Proving Performance Feedback
  • Common Evaluator Errors

Decisionmaking - General Guidelines

Constructive Advice - it's an art

  • Ways to Criticize Effectively

Gaining Recognition as a Leader

  • Building employee trust
  • Managing Conflict

Supervisor Burnout

  • Time Management
  • Stress Management

 

 

EFFECTIVE OCTOBER 1, 2015 YOU WILL BE CHARGED A $25 NO SHOW FEE FOR 1 OR 2 DAY CLASSES, a $50 FEE FOR 3 OR 4 DAY CLASSES, AND A $100 FEE FOR FIVE DAY CLASSES IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY ON THE TC911 WEBSITE.

Have questions about Foundational Supervisor Workshop, Register at tc911.gosignmeup.com? Contact Tarrant County 9-1-1

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When & Where


Tarrant County 9-1-1
2600 Airport Freeway
Fort Worth, TX 76111

Tuesday, August 8, 2017 at 8:30 AM - Thursday, August 10, 2017 at 4:30 PM (CDT)


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Foundational Supervisor Workshop, Register at tc911.gosignmeup.com
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