Your client’s not only enter through the front of your salon they also exit there. Don’t let your profits leave with them. A well trained, scripted and polished front desk staff can not only increase salon revenue and reduce expenses they can make for a much happier and profitable salon.
You’ll learn to:
- Coach, counsil and mentor your front desk to become consistent, dependable and professional members of the salon team
- Create scripted dialog to ensure great customer service every time
- Develop and utilize tracking systems and metrics to ensure substantial ROI from your front desk
- Establish an reward system designed to incent the behaviors you want
- Increase service sales, re-bookings, retail sales and client count with proven strategies and front desk techniques