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Florida's Child Welfare Customer Service Model

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Heartland For Children Training Center

1350 East Main Street, Suite C-3

Bartow, FL 33830

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Presenters: Kadian Parchment, Andrea Hagan or Tracy Grey, Heartland for Children

Florida’s Child Welfare Customer Service Model will provide you with skills to provide excellent customer service. This training will cover the following objectives:

  • Define customer service in child welfare
  • Differentiate between internal and external customers in child welfare
  • Increase knowledge of customer service standards and guiding principles
  • Identify the steps of quality customer service
  • Understand the importance of proper face-to-face, phone and electronic communication with customers
  • Understand the importance of providing optimal service delivery to families and how that leads to the recruitment of additional families and the retention of current families
  • Understand the relationship between excellent customer service at all levels and how that effects the delivery of quality care for our children
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Date and Time

Location

Heartland For Children Training Center

1350 East Main Street, Suite C-3

Bartow, FL 33830

View Map

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