Fishers, IN: Orchestrating better digital customer conversations

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Fishers, IN: Orchestrating better digital customer conversations

Come with your customer engagement challenges, and discover how the Webex suite can help solve them.

When and where

Date and time

Location

Spaces / Regus 10475 Crosspoint Blvd. Suite 250 Fishers, IN 46256

Map and directions

How to get there

About this event

Overview

In this half day of workshops, split into two parts, you'll step into the future and see how companies are taking their CX to a new level of connected experiences with the Webex suite.

First, you'll see for yourself just how easily companies are having better discussions with their customers. Meeting them where they are and engaging them with empathy. All made possible with Webex Connect.

Next, discover how simple the new Webex Contact Center is to understand and implement. Experience use cases that demonstrate how together we are solving the most common challenges with the growing capabilities of this cloud contact center platform!

Agenda

12:00pm - Webex Connect Workshop over lunch

    • The Webex Connect solution and its applications
    • The Webex Connect sandbox
    • Handling incoming requests
    • Creating a case in the CRM
    • Agent and manager notifications
    • Connecting Webex Connect to your CRM

2pm - 4pm - Webex Contact Center Workshop

    • Web Chat
    • Text Messaging
    • Phone Calls
    • Google Dialogflow
    • b+s Connects for Salesforce
    • Google Text-to-Speech
    • Salesforce Lightning Flows
    • Salesforce Service Cloud Voice
    • The b+s Supervisor Management Console
    • The b+s Reporting, Analytics, and BI Solution

4pm - 6 pm Topgolf competition

6pm - 7:30 pm - You're invited to join us for drinks and dinner (optional)