$167

Fifth Third Bank Customer Operations + CCNG Networking Event

Event Information

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Date and Time

Location

Location

Fifth Third Bank George A. Schaefer, Madisonville Operations Center

5050 Kingsley Drive

Cincinnati, OH 45227

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Fifth Third Bank is excited to host CCNG members in Cincinnati for this final regional event of 2018! Join us for some great conversation and discussion on the topics you want to discuss. Don't miss this opportunity to meet some new people and make some new connections.

Agenda

8:00am Check-In and Networking Breakfast

8:30am Welcome and Introductions

8:45am "Driving Customer Satisfaction" - Led by Matt Woody, VP Commercial Support Center, Fifth Third Bank

Networking Break

9:45am Town Hall - An open forum to share your ideas and perspectives.

Suggested topics include:

  • Customer Effort
  • Increasing Employee Engagement
  • The Customer Journey
  • And more...

10:30am Networking Break

10:45am Member-led Discussion

  • Continuing to Evolve Our Quality Monitoring Program
  • Now is the Time to Take Your Contact Center to the Cloud

11:30am Peer Groups

12:15pm Closing Q&A / Post-Event Networking

12:30pm Site Tour of Fifth Third Bank Customer Operations Center


This event is free for members. Please enter your member code at check out to reveal an exclusive ticket type.

Not yet a member and interested in joining us free of charge? Visit us here to sign up for 1 year of exclusive member benefits and email us for your special access code to this event and many more!

Interested in sponsoring this event or another? Please contact events@ccng.com for more information.


THANK YOU TO OUR EVENT SPONSORS:

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Date and Time

Location

Fifth Third Bank George A. Schaefer, Madisonville Operations Center

5050 Kingsley Drive

Cincinnati, OH 45227

View Map

Refund Policy

No Refunds

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