Fierce Loyalty - Seven Week Webcast Series

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It's not enough for customers to merely like you. They have to love you.

Join us for a seven-week webcast series with the authors of the upcoming bestseller Fierce Loyalty: Cracking the Code to Customer Devotion, starting September 27 at 2 pm ET. Each webcast will be 25-30 minutes.

Get an advanced look at a pragmatic, sustainable process to instill key customer-loyalty behaviors at every level. Each week of this series, you’ll come away with two “huddles” to implement immediately with your frontline teams, developed from our research with thousands of organizations worldwide.

Fierce Loyalty Seven-Week Webcast Series

Thursday September 27, 2018, 2 PM ET– Meet the three authors and learn why they wrote the book

Thursday, October 4, 2018, 2 PM ET- Huddles 1 & 2 with Sandy Rogers

  • Huddle 1: Loyalty Leader Mindset

  • Huddle 2: The Need for Empathy

Thursday, October 11, 2018, 2 PM ET- Huddles 3 & 4 with Sandy Rogers

  • Huddle 3: Make a Genuine Human Connection

  • Huddle 4: Listen to Learn the Hidden Story

Thursday, October 18, 2018, 2 PM ET- Huddles 5 & 6 with Shawn Moon

  • Huddle 5: The Need for Responsibility

  • Huddle 6: Discover the Real Job to Be Done

Thursday, October 25, 2018, 2 PM ET- Huddles 7 & 8 with Shawn Moon

  • Huddle 7: Follow Up to Strengthen the Relationship

  • Huddle 8: The Need for Generosity

Thursday, November 1, 2018, 2 PM ET- Huddles 9 & 10 with Leena Rinne

  • Huddle 9: Share Insights Openly

  • Huddle 10: Surprise with Unexpected Extras

Thursday, November 8, 2018, 2 PM ET- Huddle 11 with Leena Rinne

  • Huddle 11: Your Legacy as a Loyalty Leader


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