Performance Feedback Culture:
Keys to Performance Management Effectiveness?
This session reviews the rapidly changing landscape of performance management. Research on performance feedback has historically focused on technique: the rating scale, the frequency of feedback, the number of raters, the rating form, etc. Dr. Benson will present his current work which takes the view that performance feedback culture of the organization determines whether managers feel compelled to provide high quality feedback to subordinates.
Companies with a strong performance feedback culture can succeed even if their performance management techniques are primitive. Conversely, the most sophisticated process will fail if company culture does not encourage a performance dialogue between managers and employees. We will discuss how companies can create a strong, effective performance feedback culture that works for all.
Speaker: Dr. George S. Benson, University of Texas at Arlington
We look forward to seeing you on February 9 at University of Dallas in a great new room in a brand new building! (See directions below.)
PS – Looking ahead to next month (3/9): We’re looking for several 10 minute TED style talks, perhaps from YOU! See this link for details. (Let us know by 2/15.)
(Please join our LinkedIn Group if you haven’t yet done so, and comment on the discussions.)
Schedule for Thursday Evening:
– 6:30 Networking / Food / Intros
– 7:00 Announcements / Program
– 8:45 Closing and evaluation
University of Dallas – SB Hall, Multi-function Room #122 *
Campus: 1845 East Northgate Drive, Irving, TX 75062 (972-721-5000)
SB Hall is #9 on the new UD Campus Map [Google Map for Nav]
>> Click for Satellite Map of the building and parking (with lat/long)*
Note: SB Hall is on the north side the campus, near Gorman Dr. and Haggar Circle (across the street from the Art History building where we met in 2014). The SBH Multi-function Room 122 is on the first floor (use any door).
Parking: There is a big lot just south of the building and also on the north side (along Dominican Lane).
Cost: No charge for members ($60/year). $10 for guests.
George S. Benson is an Associate Professor at the University of Texas at Arlington and Director of the UTA Human Resource Management program. Dr. Benson earned his Ph.D. from the University of Southern California and completed a post-doctoral fellowship at the Center for Effective Organizations in the Marshall School of Business. Dr. Benson’s research focuses on HR measurement, performance management, employee involvement, and strategic management of human capital. He co-authored with Ed Lawler and Sue Mohrman Organizing for High Performance (Jossey-Bass, 2001). Dr. Benson’s writing has appeared in Journal of Applied Psychology, Academy of Management Journal, Human Resource Management, Organizational Dynamics, Sloan Management Review, and Training & Development among others.
Dr. Benson’s work with companies has included HR metrics, performance appraisal systems, job design, compensation, employee engagement and retention programs, employee attitude surveys, and training design and evaluation. He has worked with a wide range of organizations including Alcon Laboratories, ADESA Corporation, Aetna, Cambia Health Solutions, Cigna, Disney/ABC, FedEx, Frito-Lay, Proctor & Gamble, HKS Inc., Intel, KFC-Yum Brands, Microsoft, PepsiCo, Pratt & Whitney, and PriceWaterhouse Coopers. Dr. Benson previously worked as a researcher at the American Society for Training and Development (now the Association for Talent Development) in Alexandria, Virginia. He also holds degrees from Washington and Lee University and Georgetown University.