Skip Main Navigation
Page Content

Save This Event

Event Saved

Fall Seminar Series - Emerging Strategies for Business Success

Westchester Community College - Professional Development Center

Fall Seminar Series - Emerging Strategies for Business...

Ticket Information

Ticket Type Price Fee Quantity
Seminar 1: Developing Customer-Focused Strategies
October 11th / 7:30 am to 9:15 am (Breakfast included)
$49.00 $0.00
Seminar 2: Sustaining Operational Excellence
November 1st / 7:30 am to 9:15 am (Breakfast included)
$49.00 $0.00
Seminar 3: Retaining and Leveraging Critical Knowledge
December 6th / 7:30 am to 9:15 am (Breakfast included)
$49.00 $0.00
Attend All Three Seminars $99.00 $0.00

Share Fall Seminar Series - Emerging Strategies for Business Success

Event Details

 Developing Customer-Focused Strategies

October 11th

Delivering Value and Earning Loyalty in the Age of the App

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of- the-box thinking and operational innovation. These programs have the exciting potential to:

Increase Revenue          Strengthen customer loyalty

Expand Market Share     Generate customer referrals

While big name success stories (Uber, Disney, Zappos) are heralded in business media, most organizations focus on incremental improvements to efficiency and service instead of fundamental innovation of the entire end-to-end customer experience. How can your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth? Developing Customer-Focused Strategies explores how to:

  • Assess how customer experience impacts market position
  • Look at your business through the customer’s eyes
  • Understand the emotional impact of business processes and touch points
  • Identify opportunities to make changes that will enhance the customer experience and increase customer loyalty

Breakfast Served: 7:30 am to 7:55 am

Seminar Starts: 8:00 am to 9:15 am

 


  Sustaining Operational Excellence

November 1st

 A Practical Approach to Making Improvement Everyone’s Job Everyday

IT transformations and process reengineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement. But what happens when the dust clears? Does your organization manage its processes to maintain and extend excellence? Or does “To Be” process documentation go onto the electronic shelf until the next project?

Sustaining operational excellence isn’t about technology; it’s about culture. Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance. Sustaining Operational Excellence explores how to:

  • Convert process maps into “living” documents that promote best practices
  • Elicit continuous improvement ideas from motivated employees
  • Manage process risks and cost controls
  • Train new employees and share knowledge throughout the career life cycle

Breakfast Served: 7:30 am to 7:55 am

Seminar Starts: 8:00 am to 9:15 am


 Retaining and Leveraging Critical Knowledge December 6th

 Protecting Your Assets from Turnover and Retirement

It is said that “knowledge is the currency of the new economy.” And yet, essential, strategic, expensive knowledge is walking out your door every week. Voluntary turnover is on the rise and, more critically, highly experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization.   Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. Retaining and Leveraging Critical Knowledge will show you:

  • How to quantify your company’s turnover and retirement risk
  • A case study from a process-based knowledge retention success story
  • An approach to making knowledge sharing part of your culture

Breakfast Served: 7:30 am to 7:55 am

Seminar Starts: 8:00 am to 9:15 am

Have questions about Fall Seminar Series - Emerging Strategies for Business Success? Contact Westchester Community College - Professional Development Center

Save This Event

Event Saved

Where


Westchester Community College
75 Grasslands Road
Gateway Center
Valhalla, NY 10595

Organizer

Westchester Community College - Professional Development Center

The Professional Development Center is a great place for you to pursue continuing education and professional development to enhance your career and business skills.

  Contact the Organizer
Fall Seminar Series - Emerging Strategies for Business Success
Things to do in Valhalla, NY Seminar Business

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.