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Facilitating Cliffhanger Moments

Boston Facilitators Roundtable/ OD Network

Tuesday, December 4, 2018 from 6:00 PM to 9:00 PM

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Ticket Type Sales End Price Fee Quantity
cliffhangers Dec 4, 2018 $45.00 $3.30

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Session Description

  • What do you do when you’re facilitating a meeting and the client or the group spring something unexpected on you? 
  • Has your client ever changed the agenda in mid-course?  How do you handle that?

Many of us have had this experience – it’s part of being a facilitator!  We need to hone our skills to be prepared – to not freak out, to stay centered and to respond with poise.  It also speaks to our “use of self”, our assumptions and reactions re. how we handle our relationship with the client system.

In this unique program, we will hear a few scenarios from the presenters, up to the Cliffhanging moment.  Then, we’ll break into groups and use a format designed by the Public Conversations Project, in which we discuss what we would do in their shoes, and how our background and experience influence our choice of interventions.  We’ll share our thoughts with the large group, and then we’ll hear what really happened, and what the presenters learned from the situation – as well as what lessons we can take away from their experience.  Thank goodness it was them and not us! (smile)

Here are some participants’ takeaways from last year’s Cliffhangers program:

  • It is incredibly valuable to have people reflect on the things they notice about "their" responses--with no sense of rightness--and hear from others.
  • This program is BFR at its best!
  • I realized the option to stand back for a moment before reacting, and trying to fix something that may not need fixing.


  1. Learn from other consultants and facilitators how to deal with unexpected changes.
  2. Gain insight into how your personal experience and training influence your interventions.
  3. Learn from each other some strategies for staying present in the midst of confusion.

Case Presenters:  Tammy Gooler Loeb and Kirsten Olson


Have questions about Facilitating Cliffhanger Moments? Contact Boston Facilitators Roundtable/ OD Network
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When & Where

Walker Center
114 Hancock St./171 Grove St.
Newton, MA 02466

Tuesday, December 4, 2018 from 6:00 PM to 9:00 PM

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