Exploring AI Adoption in BPO Reconciliation Services: Challenges & Progress

About this Event

Join us for an exclusive 60-minute webinar panel, "Exploring AI Adoption in BPO Reconciliation Services: Challenges and Progress," designed specifically for financial services leaders and their strategic clients and partners.

This session will provide a deep dive into how Artificial Intelligence is transforming the reconciliation (R2R) process within Business Process Outsourcing (BPO) firms.

As the technology landscape evolves, so do client expectations. This webinar will address the shift towards outcome-based pricing models, the imperative to maintain margins, and how AI-driven solutions are enabling BPOs to deliver enhanced value.

Whether you are a BPO serving investment banks, asset managers, or retail financial platforms, or a financial institution who works with BPO providers seeking to optimize your reconciliation operations, this session offers critical insights into deploying AI to value-proof reconciliation services.

Points we'll cover:

Strategic Imperatives:

➡️ Navigating the move towards outcome-based pricing over traditional headcount models.

➡️ Identifying the biggest opportunities and challenges AI presents to reconciliation teams within BPOs

➡️ Understanding whether the demand for AI in reconciliation is client-driven or BPO-initiated, and assessing the realism of client expectations around AI.

➡️ Exploring how BPO firms are building their AI adoption expertise to support their clients.

➡️ Prioritizing major AI use cases in reconciliations for BPO firms.

Operational Deep Dive:

➡️ Determining which types of reconciliations are easiest to automate and which still require human intervention.

➡️ Examining successful AI implementations in reconciliation workflows, including key metrics improved.

➡️ Addressing the critical issue of post-rules manual matching for BPO firms.

➡️ Strategies to meet client SLAs and deliver more with less headcount.

Tools & Technology:

➡️ Approaches to mitigate deployment and operational risk.

➡️ Handling upstream issues like messy data or lack of standardization before AI implementation.

➡️ Insights into whether BPOs are building their own AI tools or integrating third-party solutions.

➡️ Frameworks for evaluating AI models.

➡️ Real-world successes in AI deployments.

➡️ The role of benchmarks in evaluating solutions.

➡️ Methods for accurately measuring ROI and blending AI with traditional software.

Risk and Governance:

➡️ Addressing model risk management challenges and effective mitigation strategies.

Client Concerns:

➡️ Articulating the value of AI in reconciliation to clients, especially those hesitant to adopt automation.

➡️ Evidence of improved client satisfaction, retention, or SLAs due to AI-led reconciliation.

➡️ Navigating client requests for explainability and delivering transparency in AI decision-making.

➡️ Helping clients evaluate use cases and optimal AI solutions

Future Outlook:

➡️ Projections for the future of reconciliation within BPOs in the next three years.

➡️ Identifying the essential skills for reconciliation analysts in an AI-enabled environment.

➡️ Practical advice for BPO leaders just beginning their AI journey in reconciliation.

➡️ Real-world examples of AI improving performance and profitability.

➡️ Q&A session.

Who is this for?

This webinar is essential for senior operations leaders, technology heads, and strategic solution architects at BPO firms delivering reconciliation/R2R services to financial institutions.

It is also for BPO service clients (such as financial institutions and reconciliation operations teams) who seek to understand how providers are leveraging AI to add value to their services and gain significant efficiency gains.

Who is Speaking?

Tracey Lall (Founder, Operartis):

Tracey brings a cutting-edge perspective to our panel as a leader in enterprise automation powered by artificial intelligence and machine learning.

Her company's mission is to revolutionize how organizations operate by streamlining tedious processes, allowing businesses to redirect their focus to high-value tasks. As the producer of Matchimus, a best-in-class AI-based add-on matching engine, Operartis is dedicated to boosting match rates within existing reconciliation systems. This expertise is crucial for helping BPOs and financial services firms significantly improve their reconciliation efficiency.

With a team comprising banking IT veterans, PhD data scientists, and enterprise architects, Tracey embodies the ideal combination of academic rigor, system performance know-how, and grounded operational understanding essential for successful AI deployment in complex financial environments.

Tracey will share insights on how AI, specifically through solutions like Matchimus, can push automation and straight-through processing to new levels. This approach directly addresses the critical need for efficiency gains and reduced operational overhead within reconciliation services, ultimately freeing up valuable human capital and enabling operations teams to contribute more strategically to their company's growth.

Expect to hear about concrete business benefits and demonstrable ROI through real-world deployment case studies, illustrating how AI transforms profitability and performance in reconciliation.

Marcela Crossman (SVP and Head of Middle and Back Office Services at Linedata):

Marcela brings a wealth of experience to our discussion. With nearly two decades at SS&C Technologies, where she was instrumental in building and leading their global Middle Office Solutions business, Marcela has a profound understanding of the operational intricacies and strategic demands facing asset managers today. Her expertise lies in enabling leading firms to scale efficiently, proving that it's possible to double assets under management without doubling headcount. This is achieved by expertly combining high-performing teams with modern technology and robust governance, a critical insight for any organization looking to optimize its reconciliation processes.

Marcela's background is rich with practical, high-stakes experience. She played a pivotal role in the $131 million relocation of Citigroup Alternative Investments and was key to restoring Citigroup Asset Management’s operations after 9/11. These experiences have deeply shaped her pragmatic approach to tackling complex operational challenges, making her insights particularly valuable for understanding the real-world deployment and risk mitigation strategies for AI in reconciliation.

Today, Marcela is focused on helping investment firms future-proof their operations. She champions low-touch integration and co-sourced workflow solutions, advocating for the evolution of existing systems rather than costly, ground-up replatforming. This approach is highly relevant to our discussion on AI adoption, as it speaks to the challenges of integrating new technologies within established frameworks.

Marcela will share her views on how AI can seamlessly blend with traditional software, optimize current reconciliation workflows, and contribute to improved client satisfaction and service level agreements (SLAs), offering a forward-looking yet practical vision for the future of reconciliation in BPO services.

Marc McCarthy (Managing Director, ProConsultIQ):

Marc is a highly experienced reconciliation and compliance expert, making him an invaluable voice on our panel. With over 25 years of experience leading reconciliation and data programs at global banks and high-growth fintechs, Marc possesses a unique understanding of how to transform fragmented operations into unified, transparent, and scalable platforms. His work at ProConsult IQ focuses on delivering consulting solutions that embed control, unlock efficiency, and drive sustainable commercial growth, directly addressing the core challenges and opportunities of AI adoption in reconciliation.

Marc's deep operational and regulatory insight allows him to solve complex challenges in reconciliation, data integrity, and real-time reporting. His impressive client roster includes institutions such as the Bank of England, sovereign wealth funds, top-tier asset managers, and leading insurance firms. This breadth of experience demonstrates his ability to advise diverse financial entities on optimizing their reconciliation strategies for accuracy, resilience, and scale.

His perspectives will be crucial for understanding how AI can enhance these critical attributes within BPO reconciliation services.

Prashant Mishra (Program Manager, Capco):

Prashant joins our panel as an accomplished Intersystem Reconciliation expert, bringing extensive experience in supporting global investment banks across both Middle Office and Front Office technology functions. His deep understanding of these critical areas makes him uniquely qualified to discuss how AI can seamlessly integrate across various operational layers within financial institutions. Prashant is recognized for his ability to drive significant process optimization and enhance data integrity, which are key outcomes that AI adoption aims to deliver in reconciliation.

With a strong track record of ensuring compliance with evolving regulatory requirements, Prashant's insights will be invaluable in understanding the governance and risk management aspects of deploying AI in reconciliation. He is adept at collaborating with cross-functional teams and regulators to deliver robust solutions that minimize financial risk and increase operational efficiency.

Prashant's strategic mindset, combined with his passion for leveraging technology and best practices to create value for stakeholders and clients, will provide our audience with a comprehensive and practical perspective on the challenges and progress of AI adoption in reconciliation services.

What else do you need to know?

If you are a BPO reconciliation provider or a client needing to discern hyperbole from demonstrable ROI, then this is a "must-attend" event.

When and Where?

The webinar will kick off at 09:30 EST(14:30 BST) and conclude by 10.30 EST (15:30 BST). This is an online event, accessible from anywhere.

What’s the next step?

Secure your place by registering and we'll keep you updated as the event approaches.