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EXIN – ITSM-ISO/IEC 20000 Foundation 2 Days Training in Munich

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Location

Regus - Munich Airport

Terminalstraße Mitte 18/5. Etage

85356 München-Flughafen

Germany

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Refund policy

Refund policy

Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Description:

The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management based on ISO/IEC 20000 as well as its relationships with other areas of information Management. This Course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service Management system (SMS) and service Management Processes, specifically the core concepts and basic terminology of IT service Management based on ISO/IEC 20000:2011.

Course Topics:

●     Introduction

●     Core Concepts to IT Service Management

●     Process Model

●     Process Roles

●     Service (Management System)

●     Core Concepts of Quality Frameworks

●     PDCA

●     ITIL, COBIT, Six Sigma, CMMI, ISO 9001, ISO/IEC 27001

●     ISO/IEC 20000-1:2011

●     Certification

●     Compliance

●     Interested Parties

●     Service Management System

●     Governance

●     Documentation

●     Audits

●     Maintain and Improve

●     Design & Transition and Service Delivery

●     Design and Transition of New or Changed Services

●     Service Level Management

●     Capacity Management

●     Information Security Management

●     Relationship Processes

●     Business Relationship Management

●     Supplier Management

●     Supply Chain Relationships

●     Resolution Processes

●     Incident and Service Request Management

●     Problem Management

●     Control Processes

●     Configuration Management

●     Change Management

●     Release & Deployment Management

●     Summary

 Learning Goals:

●     Core concepts to IT Service Management

●     Core concepts surrounding quality frameworks

●     Management system for service Management

●     Core concepts of the Service Management System

●     Core concepts for service design and transition

●     Service delivery Processes

●     Relationship Processes

●     Resolution Processes and their relationships

●     Control Processes and their relationships

 Course Agenda

Day 1

●     Introduction

●     Core Concepts to IT Service Management

●     Core Concepts of Quality Frameworks

●     ISO/IEC 20000-1:2011

●     Service Management System

Day 2

●     Design & Transition and Service Delivery

●     Relationship Processes

●     Resolution Processes

●     Control Processes

●     Summary

 Who can Attend?

ITSM Foundation is intended for everyone playing a role or having an interest in IT service Management. Specific roles could include: managers, business and supervisory staff, team leaders, service designers, IT architects and/or planners, IT consultants, IT audit managers / auditors, IT security managers / officers, project/program managers, suppliers, Lead suppliers and sub-contracted suppliers, service provider customers

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Location

Regus - Munich Airport

Terminalstraße Mitte 18/5. Etage

85356 München-Flughafen

Germany

View Map

Refund policy

Refunds up to 7 days before event

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Organizer Mangates

Organizer of EXIN – ITSM-ISO/IEC 20000 Foundation 2 Days Training in Munich

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Who we are

Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition.

All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.

What we do

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

 

 

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