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Executive Summit 2017

Consortium for Service Innovation

Monday, October 16, 2017 at 5:00 PM - Wednesday, October 18, 2017 at 5:00 PM (EDT)

Executive Summit 2017

Registration Information

Registration Type Sales End Price Fee Quantity
Member Registration
Discounted rate for Consortium Members. By registering for this event, I am agreeing to abide by the Member Rules of Conduct.
Ended $2,400.00 $0.00
Non-Member Registration
By registering for this event, I am agreeing to abide by the Member Rules of Conduct.
Ended $2,900.00 $0.00

Event Details

The annual Executive Summit is a by-invitation conversation with senior executives in support and customer experience. 


The emerging capabilities of cognitive computing, artificial intelligence, and blockchain offer some great opportunities for automation.  It also raises some questions about how we create value and how we deliver on our brand promise through automation.

Join us at the Montage Palmetto Bluff near Hilton Head, South Carolina as we discuss these opportunities and challenges, including:

  • A discussion on the importance of your brand promise
  • What have we learned about Predictive Customer Engagement: the importance of trust, co-creation, the know-me factor, and business acumen?
  • What are the implications and opportunities of blockchain?
  • What is the role of knowledge workers of the future?

  • The evolution of customer engagement measures


Agenda


The Summit will kick off at 5 pm on Monday, October 16 with a reception and dinner, and will adjourn on Wednesday, October 18 at 5 pm.  The following will be provided:

  • Monday: reception and group dinner
  • Tuesday: breakfast, lunch, and morning and afternoon breaks
  • Wednesday: breakfast, lunch, and morning and afternoon breaks


Please note: Attendees are responsible to make and pay for their own hotel accomodations.  (And there is so much to do on the property that we encourage you to stay Thursday to take advantage of it!)



Getting There

Savannah/Hilton Head International Airport (SAV) - about 25 miles/40 minute drive (map)
Charleston International Airport (CHS) - about 100 miles/2 hour drive (map)     


Hotel Information

Please contact Jill DeGraff to check on the availability of group rate rooms at the Montage.


Guest Program

Guests are welcome to join us for the reception and dinner on Monday evening by registering here.


Dress is business casual.

 

 


What is the refund policy?

  • Registration can be transferred to another attendee up to the start of the Executive Summit.
  • Cancellations made on or before October 2nd will be refunded minus a $175 cancellation fee.
  • Cancellations made after October 2nd are non-refundable. You will be given a credit for the registration fee, less $1000, that can be used toward another Consortium event.  The credit will be valid for one year.


Have questions about Executive Summit 2017? Contact Consortium for Service Innovation
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When & Where


Montage Palmetto Bluff
477 Mount Pelia Road
Bluffton, SC 29910

Monday, October 16, 2017 at 5:00 PM - Wednesday, October 18, 2017 at 5:00 PM (EDT)


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Consortium for Service Innovation

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