Exceptional Recovery from a Complaint
Wednesday, November 6, 2013 from 4:00 PM to 6:00 PM (EST)
It can be frustrating to deal with customer complaints, and it never seems good for your brand or your company. Or can that all be different? Is there a way to turn a complaint into a brand building opportunity? Can customers who complain be converted into loyal supporters? This presentation will focus on some proven methods to delight your customers .....even the ones with a complaint.
Bill Wittland of VoxStrategic has over 20 years of experience inthe field of communications, marketing and design. His focus is strategic consulting, brand development, communications planning, amongst others. With his experience, he is expert on how recovery from a complaint can actually enhance your brand, and thus customer loyalty.
Our Co-sponsor is Plante Moran who has been a positive and leading business participant in the Grand Rapids community. Plante Moran offers comprehensive audit, tax and consulting services to all of West Michigan, and has been an accredited business since 2004.