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Exceptional Recovery from a Complaint

Bill Wittland, Vox Strategic - Presenter and Co-Sponsored by Plante Moran

Wednesday, November 6, 2013 from 4:00 PM to 6:00 PM (EST)

Ticket Information

Ticket Type Sales End Price Fee Quantity
Accredited Businesses Ended $10.00 $1.54
Non-accredited Businesses Ended $20.00 $2.09

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Event Details

It can be frustrating to deal with customer complaints, and it never seems good for your brand or your company.  Or can that all be different? Is there a way to turn a complaint into a brand building opportunity? Can customers who complain be converted into loyal supporters?  This presentation will focus on some proven methods to delight your customers .....even the ones with a complaint.    

 

Bill Wittland of VoxStrategic has over 20 years of experience inthe field of communications, marketing and design.  His focus is strategic consulting, brand development, communications planning, amongst others.  With his experience, he is expert on how recovery from a complaint can actually enhance your brand, and thus customer loyalty.   


Our Co-sponsor is Plante Moran who has been a positive and leading business participant in the Grand Rapids community.  Plante Moran offers comprehensive audit, tax and consulting services to  all of West Michigan, and has been an accredited business since 2004.  

Have questions about Exceptional Recovery from a Complaint? Contact Bill Wittland, Vox Strategic - Presenter and Co-Sponsored by Plante Moran

When & Where


Plante Moran
634 Front Avenue Northwest
#400
Grand Rapids, MI 49504

Wednesday, November 6, 2013 from 4:00 PM to 6:00 PM (EST)


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Organizer

Bill Wittland, Vox Strategic - Presenter and Co-Sponsored by Plante Moran

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