$95.15

Exceeding Customer Expectations - Living Local

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Location

Mario's Cafe Ambiance Segundo

60 Shaker Road

East Longmeadow, MA 01028

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Exceeding Customer Expectations

A Living Local learning experience
Presented by Dr. Stephen Brand
Executive Director of Global Learning and Development
Strategic Alliances
Bay Path University

Living Local will cover 50% of ticket cost for current Livng Local members. Reimbursement provided at the event.

Disney’s mantra is to exceed expectations as you serve each guest one at a time. This session is
designed for people in retail, services, B2B support or even healthcare and will explore the
relationship that needs to be established with “customers” to delight and increase loyalty as they
interact with your employees and company. Attendees will walk away with techniques they can
use immediately in both customer facing roles as well as customer service policies that make
doing business with you a pleasure. When you engage with companies like Zappos, Disney,
Southwest, and the Ritz, you know that they deliver customer experiences that make you want to
be their customer over and over again. And more importantly, with social ratings on sites like
Yelp and Trip Advisor being so critical to customer decision-making, having customers that rave
about your employees on line in ways where their expectations are exceeded at every moment
will increase your bottom line.

Attendees will:
 Explore and hear stories of customer experiences that wow and those that encourage
customers to find other alternatives.
 Develop ways of having employees that emulate the companies that are great to their
customers and even better to their employees.
 Look at approaches that individuals can do as well as strategies and policies to deliver a
brand experience – for small or large companies – that allows customers to be welcomed,
honored and loved.

Living Local will cover 50% of ticket cost for current Livng Local members. Reimbursement provided at the event.

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Date and Time

Location

Mario's Cafe Ambiance Segundo

60 Shaker Road

East Longmeadow, MA 01028

View Map

Refund Policy

No Refunds

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