Free

ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE (ERCC) COURSE

Event Information

Location

Location

AZ @Paya Lebar

140 Paya Lebar Road, #06-05/06

Singapore, Singapore 409015

Singapore

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Event description

Description



COURSE INTRODUCTION

The Service Excellence Competency Framework by Workforce Singapore, formerly known as
Singapore Workforce Development Agency (WDA), has been enhanced to help companies stay
ahead in the fast-changing service landscape marked by emerging consumer technologies, rising
consumer expectations and a tight labour market.

Center for Competency-Based Learning (CBLD Center) is an Approved Training Organization (ATO)
appointed by Workforce Singapore and has developed the ERCC (Establishing Relationships for
Customer Confidence) training program designed to equip individuals in customer service with the
skills to create a positive service experience.



LEARNING OUTCOMES

You will be able you to understand how to build positive relationships with customers by increasing customers’ confidence in you and your organization’s services. It will help you learn how to respond to different service situations in a professional and effective manner and according to organizational guidelines, such that service standards are kept high and consistent.




WHO SHOULD ATTEND

Managers, supervisors, team leaders or customer facing employees in the following industries:

  • Customer Service
  • Banking and Finance
  • Retail
  • F & B
  • M.I.C.E. / Travel
  • Call Center
  • Anyone who are customer-facing daily and are interested in providing excellent customer service competencies



COURSE DETAILS

  • Admission: $480 (excluding GST)

  • Course duration : 16 hours (2 days)

  • Time: 9.00am - 5.00pm

  • Location: 140 Paya Lebar Road, #06-05, AZ @ Paya Lebar, (S) 409015






Terms and Conditions

  1. CBLD Center ("The Company") reserves the right to refuse to register or admit any participant, and to cancel or postpone the course or seminar if it deems fit. We will inform participants of any changes prior to class.

  2. Please register 2 weeks before course date to be guaranteed a seat.

  3. Payment must be made directly to CBLD Center via cheque or cash or over the counter payment.

  4. Any funding or claiming of SkillsFuture credits need to be informed during registration. This course is eligible for SkillsFuture Credit. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit www.skillsfuture.sg/credit for more information.

  5. Please kindly provide a valid email address and contact number during your registration.

  6. For any enquiries, do contact us at +65 6339 9272 or marketing@cbld-center.com.sg.

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Location

AZ @Paya Lebar

140 Paya Lebar Road, #06-05/06

Singapore, Singapore 409015

Singapore

View Map

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