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ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE (ERCC) COURSE

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AZ @Paya Lebar

140 Paya Lebar Road, #06-05/06

Singapore, Singapore 409015

Singapore

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ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE (ERCC) COURSE by CBLD CENTER


**COURSE INTRODUCTION**

In today’s competitive and dynamic commercial landscape, establishing good customer relationships is essential. It is also vital to instil confidence in providing services that meet or exceed the customers’ expectations to enjoy enhanced customer retention and reputable market positioning through effective branding.

Designed to equip Service Professionals with the skills to create a positive service experience, Center For Competency-Based Learning & Development (CBLD)’s “Establish Relationships for Customer Confidence (ERCC)” program will empower your employees to propel your organization to greater heights.

**COURSE CONTENT **

  • Developing solid understanding of the organization’s products and/or service and customer profile

  • Establishing customer relationships to build customer confidence and how to provide effective follow up

  • Identifying service opportunities and escalate service challenges to reinforce customers’ confidence in the organization


**COURSE DETAILS**

  • Admission: $480 (subject to GST).

  • Date and Day: 28 - 29 November 2017 (Tuesday and Wednesday)

  • Time: 9.00am - 5.00pm

  • Location: 140 Paya Lebar Road, #06-05, AZ @ Paya Lebar, (S) 409015


**Terms and Conditions**

  • CBLD Center ("The Company") reserves the right to refuse to register or admit any participant, and to cancel or postpone the course or seminar if it deems fit.

  • Please register before 17 Nov 2017 to be guaranteed a seat.

  • Allocation of seats is on a first-come first-serve basis and limited seats for each event.

  • Program Enquiries: rhea_latina@cbld-center.com (Rhea Latina - Program Consultant)

  • Please kindly provide a valid email address and contact number during your registration. For any enquiries, do contact us at +65 6339 9272 or marketing@cbld-center.com.sg.

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Date and Time

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AZ @Paya Lebar

140 Paya Lebar Road, #06-05/06

Singapore, Singapore 409015

Singapore

View Map

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