San Francisco, California
London, United Kingdom
Developing and Using Quality Indicators
For EMS System Evaluation
With the ever changing healthcare environment surrounding EMS today, now more than ever Emergency Medical Services professionals need to be able to show what their systems are doing and how well they are doing it. This is the true utility and purpose of a quality indicators. Whether you call them benchmarks, measures, metrics, markers or indicators, understanding how to capture and present EMS system performance information is often a difficult but important task. This one-day workshop focuses on helping CQI professionals with a very important part of their comprehensive EMS-CQI program; the closing of the gap between collecting data and acting on it. The program includes demonstrations, exercises, templates and other tools to facilitate the utilization of EMS performance oriented quality indicators and integrates their utility into the fundamental principles of organizational structure, leadership, evaluation and the action steps in an EMS quality Improvement program.
Below is the learning objectives, instructional team, and program schedule for day two;
At the conclusion of this training program the participant shall:
ü Identify roles and responsibilities in facilitating and leading quality teams/groups.
ü Apply basic adult learning theory to group leadership roles and facilitation. .
ü Understand how to ask better questions in response to everyday EMS data issues.
ü Query, construct, and present an appropriate quality indicator reports.
ü Construct a process control chart.
ü Understand how to analyze and evaluate process control charts.
ü Apply benchmarks and best practice references to performance measures.
ü Understand basic statistical measures as they relate to EMS performance measures.
ü Understand how to use root cause analysis and multi-voting tools to facilitate consensus and decision making.
ü Execute and practice leadership decision making and reaching consensus in groups.
ü Query, construct and present an appropriate quality indicator reports.
Craig Stroup, Team Leader
Mr. Stroup holds a Bachelor of Science in Organizational Behavior with over twenty-five years of experience as a licensed paramedic working in the fire, air and ground ambulance sectors of the EMS industry. He is the Pre Hospital Coordinator for the EMS-CQI leadership team at Contra Costa EMS Agency and the Senior Director of the Center for EMS Performance Improvement (CEMSPI), a patient advocacy organization. He has received his CQI leadership certification training from the National Institute of Healthcare Improvement (IHI) and is engaged in the Healthcare Analytics program through UC Davis. He has authored CQI related articles in the Joint Commission (JCAHO); Journal of Quality; the Journal of Emergency Medical Services (JEMS); as well as two textbooks; “Fundamentals of EMS Quality Improvement” and “Developing and Utilizing Quality Indicators for EMS System Evaluation.”, both available at Amazon.com. Mr. Stroup has been appointed and chaired many California state EMS quality leadership committees.
Jesse Allured, EMT-P
EMS Programs Coordinator
Patient Safety Coordinator
Contra Costa County EMS Agency
Louis Bruhnke, MS, Associate Director
North Coast EMS Agency
Susan Mori, RN, BSN, MICN
System EMS Quality Improvement Coordinator
Los Angeles County EMS Agency
Vicki Sweet, MSN, RN, CEN, FAEN
Orange County EMS Agency
Michael Taigman, MA,
Improvement Guide at FirstWatch - Encinitas, CA
Faculty for the Institute for Healthcare Improvement (IHI)
EMS QI LEADERSHIP TRAINING PROGRAM
DAY TWO AGENDA
0800-0830 AM WARM UP
0830-0900 AM PUTTING IT ALL TOGETHER
0900-0945 AM DIGGING INTO DATA
0945-1030 AM INDICATORS AND MEASURES REVISITED
1030-1100 AM DEMO/EXERCISE #1
SINGLE/CONTINUOUS VARIABLE DEVELOPING INDICATOR SPEC SHEET (ISS)
1100-1200 AM UNDERSTANDING PROCESS
1200-1230 PM DEMO/EXERCISE #2
FLOWCHARTING/ROOT CAUSE ANALYSIS
1230-100 PM WORKING LUNCH
100-145 PM STATISTICAL PROCESS CONTROL
145-230 PM DEMO/EXERCISE #3
PROCESS CONTROL CHARTS
230-315 PM LEADERSHIP & CONSENSUS
315-400 PM THE QUALITY INITIATIVE
400-430 PM DEMO/EXERCISE #4
INITIATIVE MATRIX & ACTION PLAN
430-530 PM EQIP REVISITED
530-600 PM EVALUATION & WRAP UP
CE Approval HRS
This program has been submitted and is contingent on approval for eight (8) hours per day of continuing education for EMS personnel through the Sacramento County EMS Agency and the Los Angeles County EMS Agency.
Registration may be completed on a first come/first serve basis with 32 open seats available. The program may be closed to registrants at instructors discretion after enrollment reaches 32 per day.
CANCELLATION & REFUND
All cancellations and request for refund must be initiated and completed on the event registration site – www.eventbrite.com. Please allow for up to 14 business days to receive the refunded amount.
All cancellations and request for refunds must be initiated and done any time prior to the 12:00 am of the day for which the event is scheduled to begin. Refunds will be for the full amount paid.
All cancellations after the 12:00 am deadline are non-refundable
What can/can't I bring to the event?
A laptop computer with fully charged battery loaded with Microsoft Word, Excel and Power-point programs is required to fully participate in this program
Where can I contact the organizer with any questions?
Is my registration/ticket transferrable?
Can I update my registration information?
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