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Employing Best Practices to Enhance the Patient Experience


Friday, May 10, 2013 from 12:00 PM to 1:00 PM (EDT)

Employing Best Practices to Enhance the Patient Experie...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Live Webinar Ended $149.00 $0.00
Live + CD Ended $159.00 $0.00
CD Ended $149.00 $0.00

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Event Details

The Emergency Medicine Patient Safety Foundation is pleased to bring to you this important and timely webinar entitled: Employing Best Practives to Enhance the Patient Experience.

Presenter: Jim Hoelz, MS, MBA, RN, CEN, FAEN

Jim Hoelz has over 29 years of experience in emergency nursing. His experiences range from staff nurse to nurse practitioner to director. He has worked in a variety of setting, from academic to community hospitals. He is a frequent speaker at state and national conferences and is a Fellow in the Academy of Emergency Nursing.

Currently, Jim is the Chief Nurse Executive at Blue Jay Consulting. His experience in consulting has an acute focus on the emergency department, implementing strategies to improve operational process. He has worked with over 50 emergency departments across the country to achieve sustainable improvements. These improvements result in improved throughput and improved patient satisfaction.

Nursing CEU credits – Nursing Participants: Our webinar provider, Instruct-Online, has approved this program for 1.8 contact hours. Iowa Board of Nursing Approved Provider Number 339. All other participants: Must attend the entire Webinar and complete a Webinar critique to receive 1.5 Hour Attendance Certificate.

EMPSF Members receive 20% discount off registration fees. Click here to become a member.

*If you are a current EMPSF member and do not have the EMPSF discount code, please contact member services at 888.294.4624

The Emergency Medicine Patient Safety Foundation is the only non-profit organization in the nation whose sole mission is dedicated to advancing patient safety across the emergency care continuum through education, research, collaboration and training. EMPSF is growing and we need your help to support our services to the emergency care community by joining us as a donor and member. Please visit us at and become a member today!

Terms and Conditions

Live Conferences and Webinars: Your purchase includes the cost of the conference; if you decide you do not wish to attend the audio conference, call our Client Services Department 3 business days at 888.294.4624 prior to the event to cancel your registration(s). Tuition is refunded if the participant has not been sent the program materials and instructions.  Once the instructions (including access codes) have been sent, a refund will be issued only after the program runs and it is verified that the participant did not access the program.  A $40.00 processing fee will be assessed against each refund.

CDs and Digital Media: Your purchase includes the cost of the product, shipping/handling and sales tax, if applicable; if you decide you do not wish to keep the product, write "cancel" on the invoice, and return the product along with the invoice within 30 days of receipt, and your account will be credited the cost of the product. Products must be returned to EMPSF 1024 Iron Point Road, Folsom, CA 95630. The shipping cost for returned items is the responsibility of the customer. You may also call our Client Services department at 888.294.4624 for assistance. If your electronic product has been opened or your file(s) has been downloaded, you agree that you are legally bound to destroy all copies of the files. By choosing to return the product, you consent that you no longer have the rights to use or keep any of the product files.

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Have questions about Employing Best Practices to Enhance the Patient Experience? Contact EMPSF

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