Free

Elevating the Contact Center

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CI Financial

15 York Street, Floor 2

Toronto, Ontario

Canada

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Event description

Description

Join Telax in a live panel discussion with executives from one of Canada's largest wealth management firms, CI Financial. Discover how CI fulfills their strategic goals, stays on top of compliance, and grows year-over-year by using proven contact center strategies to help turn customer service into a key differentiator.

BONUS: See CI’s contact center in action with a live tour of the facility. Tour open to event registrants only.


Who Is This Event For?

  • Low-cost operators living in a commodity world where service is critical
  • Companies held accountable to government and other regulatory bodies
  • Execs looking for cost-effective ways to overcome technical debt in the contact center
  • Anyone searching for new insights to drive customer experience & accelerate business

CI Financial Panellists

  • Rob Morais Director Financial Services
  • Taje Mohabir Vice President IT
  • Nick Roza Manager, Workforce Management

Panel Moderated By:

  • Turaj Seyrafiann, Senior Consultant, The Taylor Reach Group.


EVENT SCHEDULE

9:00 - 9:30 Breakfast & Registration
9:30 -11:00 Panel Discussion
11:00 -11:30 Q&A & Networking

11:30-12:30 CI Contact Center Tour (Limited Availability)

FAQs

How can I contact the organizer with any questions?

Reach out to marketing@telax.com


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Date and Time

Location

CI Financial

15 York Street, Floor 2

Toronto, Ontario

Canada

View Map

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