Actions and Detail Panel
Effective Service Delivery
Mon, May 15, 2017, 1:30 PM – 3:30 PM EDT
This session will offer an introduction into the skills needed to help participants achieve housing and service stability. Staff on the front line balance many duties and expectations while working with people in challenging situations. This session will discuss that balance and doing the job effectively. Topics will include: engagement and assessment, service planning, client motivation, documentation of services and working with diverse groups.