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DWP 2017: In Our Customer's Shoes
Wed, April 26, 2017, 5:00 PM – 8:00 PM PDT
In our customer’s shoes! Please join us at our Ruby Receptionist’s Fox Tower headquarters for an entertaining and informative evening learning how we put customers at the center of all our products and services.
The evening starts off with a chance to connect over drinks and snacks while you’re informed, inspired and entertained by some of the creative and fun methods we use to understand the needs, wishes, and challenges our customers face.
Next you’ll hear from Chief Product and Technology Officer, Katharine Nester and Director of User Experience, Terri Haswell. They’ll talk about how Ruby uses service design to address projects big and small to make sure we support our customer’s journey by thinking about what we need to do each step of the way.
We’ll wrap up the evening with a little audience participation. Are you ready to play 20 questions? You may be called on to help us demonstrate one of the ways we get to know the hearts and minds of our customers all across the country.