$15 – $30

Driving Customer-Focused Change at Allianz Life - May 30, 2019

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Location

International Market Square

Studio 185

275 Market St

Minneapolis, MN 55405

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Event description

Description

Journey mapping is a best practice used to truly understand the heart of your customer experience. Research shows that 65% of journey maps fail to drive action, typically because they don’t follow best practices. Learn how Allianz Life has partnered with Heart of the Customer to better understand customer needs and drive organizational action to solve them.

Key takeaways:
Learn the three critical journey mapping best practices from the forthcoming book, “How Hard Is It to Be Your Customer?”, including:

- Begin with the change you’re trying to drive.
- Change requires a different methodology.
- Customer experience is a team sport – involve your entire team.
- Learn how Allianz applies these best practices.
- Attendees will get one free appetizers and one drink ticket. A cash bar will also be available.


Schedule

5:30 - 6:00 pm - Networking/registration
6:00 - 7:15 pm - Program and Q&A
7:15 - 7:45 pm - Networking

Speakers
Renae Grave, Allianz Life
Jim Tincher, Heart of the Customer
Nicole Newton, Heart of the Customer

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Date and Time

Location

International Market Square

Studio 185

275 Market St

Minneapolis, MN 55405

View Map

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