Time: 1 - 4 PM (presentation will begin at 1:15)
Location: Southfield Public Library 26300 Evergreen Road, Southfield, MI 48076
Raffle Item: IPad (YOU MUST BE AN HDI MEMBER TO WIN THE iPAD!) to be given away at the meeting and many other cool items ($1000 in raffle items overall)! You can join at the meeting or join now by going here:
Summary: Are you tired of being handed products where you have to explain to the customer why it’s broken. For large and small companies alike, driving high customer satisfaction results is a challenge many fail to manage. A common issue is revamping normal business operations in the current environment and implementing change that increases customer experience quality.
In this session you’ll learn how to develop a Customer Service capability that drives customer satisfaction back into the organization. Learn how to build a “Customer Quality Environment” that will direct the guiding principles of customer satisfaction and ensure services are delivered with a customer focus. You’ll gain the knowledge you need to enhance your current environment and take away a framework for success that you’ll be able to use to enhance the customer experience.
Speaker: Rob Kleier
Mr. Kleier has driven technology solutions since 1991. He began his career as a programmer analyst and progressed to Chief Technology Officer in the financial services industry. He joined CDI in September of 2007 as a subject matter expert in the IT Solutions business development group. His current responsibilities include crafting solutions for clients and supporting the sales organization across the United States.
Mr. Kleier holds a BS in Computer Science from Northern Kentucky University and a MBA from the Crummer Graduate School of Business, Rollins College. He also served his country for 4 years in the United States Marine Corp.
When & Where
HDI Local Chapter; Motown