Don’t Give Up on Dialogue – Communicating Through Differences
Competence: CommunicationFocus: Empathy, Feedback, and Constructive Conflict in Diverse Teams
Description: When pressure rises, real communication often breaks down. This session explores how to stay open, respectful, and courageous in dialogue — especially when opinions clash. Participants will learn how to transform conflict into understanding, give and receive feedback without defensiveness, and bridge generational or cultural gaps through empathy and clarity.
Key Elements:
- Why people “hear” but don’t really listen
- Emotional triggers and communication biases
- Feedback as a bridge, not a battle
- Tools for authentic and inclusive communication
Outcome: Participants build confidence to speak up with respect and listen with depth — strengthening trust, teamwork, and collaboration under pressure.