$500

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Location

Bay Path University's Philip H. Ryan Center

1 Denslow Road

East Longmeadow, MA 01028

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Refund Policy

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Event description

Description

Disrupting the Disruptor a two-day learning expirience with Jesse Stanley on October 26 - 27, 2017
Thursday - 9:00 AM - 5:00 PM
Friday - 9:00 AM - 4:00 PM

People can be difficult, even dangerous. Covering the spectrum from rudeness to active threats, disruptive behaviors can become crises that impact the people you serve, lead and with whom you work. These behaviors can hurt business and leave you feeling powerless. Participants will explore how to identify, avoid, and address these challenges, consider the response of leadership and discuss what outcomes constitute success.

Individual Outcomes

  • Better insight into identifying, avoiding, and responding to disruptive behaviors.
  • Clearer understanding of how to lead others during a crisis, such as an active threat situations.
  • Improved interpersonal and conflict management skills.
  • Explore their roles during a crisis on the ground level.
  • Stronger alignment of tactics, strategies, and objectives.

Organizational Outcomes

  • Improved customer relation skills.
  • More enjoyable customer experiences.
  • Stronger, more confident leaders.
  • Better protected company reputation.

WHO SHOULD ATTEND?

Managers, sales personnel, customer service, call centers. office staff, and more.

This two-day interactive learning experience is 12 PDCs.

Strategic Alliances at Bay Path University is recognized by SHRM to offer Professional Development Credits (PDCs) SHRM-CPSM or SHRM-SCPSM

FAQs

What are my transportation/parking options for getting to and from the event?

We always recommend carpooling when possible. Parking is free and plentiful on location.

How can I contact the organizer with any questions?

Email Partners@baypath.edu or call the operator and ask for the office for Strategic Alliances at 800.782.7284, Monday-Friday between 9:00 AM - 5:00 PM

What's the refund policy?

There are no refunds for this event.

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Date and Time

Location

Bay Path University's Philip H. Ryan Center

1 Denslow Road

East Longmeadow, MA 01028

View Map

Refund Policy

No Refunds

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