Disability:In North Texas - Save the Date: 08/15

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Date and Time

Location

Location

Southwest Airlines Headquarters

2702 Love Field Drive

Headquarters Building, Freedom Hall

Dallas, TX 75235

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Event description

Description

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Note: Registration is required. All participants must be issued credentials to be on Southwest Airlines campus.

Please join Disability:IN North Texas for our Q3, 2019 Meeting

Topic:

Panel Discussion Accessibility and Best Practices in the Workplace: Panel will include James Ashworth (Southwest Airlines), Jamie Hold, Director EEO & Diversity (BNSF), additional panelists tbd.

Kevin Phelan: Overiew of AIRA, a technology that connects people who are blind/low vision to a trained agent.

Presenters:

James Ashworth is the Managing Director of Operations for Southwest Airlines Customer Support and Services (CS&S). His primary focus is working closely with Executive Leaders and frontline Employees to ensure a high-level delivery of Customer Service and Hospitality for CS&S, as well as strategically planning and developing Southwest Contact Centers of the future.

He has been responsible for projects such as the launch of an interactive voice response system to deliver flight information statuses to customers, improving support automation for email communication to customers for advanced and real time schedule changes, as well as heralding new processes for delivering Group ticket contracts, TSA security requirements, and Customer Experience Surveys. Diagnosed with an eye condition akin to Macular Degeneration in 2000, another project James has championed is a joint venture with the Georgia Department of Labor to hire individuals to work in Southwest Contact Centers who are blind and visually impaired.

James has over 25 years of experience in the airline industry and has also worked with Ogden Aviation Services, ValuJet Airlines and AirTran Airways. He has held several positions such as Aircraft Appearance Tech, Reservation Agent, Reservations Supervisor, Call Center Scheduling Manager, Call Center Operations Manager and General Manager, Customer Contact Centers.

James, his wife Precious, and their two children; James Jr. and daughter Skylar enjoy family vacations and hosting family and friends at their home in Plano, Texas.


Kevin Phelan is the Global Vice President of Sales and Marketing for Aira, the fastest growing assistive tech community in the world. They combine the power of Artificial

Intelligence and Augmented Reality with wearable technologies to provide the 300 million blind and low vision people around the globe immediate access to information

and assistance. After starting his career as a journalist, Phelan has worked as a digital strategist for leading global brands such as Guinness, Red Bull and EA Sports. He

spent the last decade in future tech with high impact companies like Bill Gates backed Evolv Technology and CyPhy Works, where they performed the first drone delivery in the United States. Kevin frequently contributes to The NY Times, Forbes and Wall Street Journal on the intersection of emerging technology, inclusion and corporate social responsibility. He resides is Boston, MA and is a lifelong Red Sox fan.

Parking/Location:

Note: Registration is required. All participants must be issued credentials to be on Southwest Airlines campus.

Parking is free.

Please enter at the main gate on Love Field Drive from Denton Drive. There will be a designated visitor lane. Proceed to the attended guardhouse and present your driver's license. The guard will scan it and give you directions to the main building.

As you approach the front of the building, you will see three flagpoles which are directly across from the main entrance of the Headquarters building. Please park in any VISITOR/INTERVIEWEE parking space in the rows on either side of these flagpoles, or park in any UNMARKED spot. Enter the main lobby and someone will be there to help check you in and issue a visitor's badge.

For automated directions, please call 214.792.1097


For questions about accessibility or to request accommodations please contact David Lunt at 817-983-4880 or David.Lunt@FMR.com.

Date and Time

Location

Southwest Airlines Headquarters

2702 Love Field Drive

Headquarters Building, Freedom Hall

Dallas, TX 75235

View Map

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