€523.22 – €628.72

Digitize Your Customer Journey // One-Day Workshop

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Hilton Paris Opéra

Paris

France

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Refunds up to 7 days before event

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How to retain more customers and increase loyalty without having to invest large sums, change your products or increase your staff?

It’s all about the experience when comes to customers. A standout experience that will attract and retain customers for life.

Compelling customer experience has evolved from a nice-to-have to a necessity in many industries. Heightened customer expectations and the speed of innovation have created a need to adapt faster than ever before. In business, companies succeed or fail based on their ability to not just adapt and evolve but transform.

Digital transformation is all about adjusting everything you do to be ready for the future and be ready to constantly adapt to customers’ needs and expectations. Winners use standout experiences to attract and retain customers while reducing servicing costs and complaints. The rewards can be substantial, but the execution requires a complete reinvention of customer journeys and supporting processes. By digitizing these processes, the business can reduce costs, improve customer experience, capture value, make higher profits and move to a next-generation operating model.

With this workshop, you will get more than efficiency and increased productivity, you will unlock new opportunities – for growth, for revenue, and entirely new avenues of the business. You will gain new abilities, like being able to rise above the dense foliage and pick out the best customers and suppliers and create customers for life.


One-Day Workshop: maximum 20 participants for individual support and problem solving.


YOU WILL LEARN HOW TO:

  • Make pragmatic approaches to link existing assets to new digital technologies for higher profits;

  • Build processes and use technologies that empower people to work more efficiently;

  • Construct effective investment rules and coordination mechanisms that improve efficiency;

  • Ensure employees are engaged in a shared digital vision for optimal implementation;

  • Initiate strategic plans to excel digitally in today’s marketplace;

  • Build a digital vision to create a mission that has customer buy-in;

  • Develop a single view for your customers.


BENEFITS:

  • Become the successful disruptor in your industry;

  • Build an effective and efficient zero touch operating model;

  • Grow revenues through new sales channels;

  • Deliver real-time customer support that delights consumers while lowering costs;

  • Bring products to market faster;

  • Create greater client and employee loyalty through an always-on sales and support environment.

CERTIFICATE:

Attending the workshop will ensure you get a deep understanding of digitizing the customer journey and practical applications for your business. At completion you will be also awarded with a certificate of proficiency.


WHO CAN BENEFIT FROM THE WORKSHOP?

Our workshop is open to Entrepreneurs, CEOs & Founders, CMOs & Growth Hackers, CPOs, Business Developers, Startups & SMEs and everyone interested or responsible for building a digital end-to-end interface for customer interactions, and want to gain a more comprehensive understanding of how to digitize more effectively, and successfully implement into a company’s current business model.


WHO’S LEADING THE WORKSHOP?

Stephen J. Wright has been transforming companies into successful business models for over twenty years. Having served as C level executive at multinational companies, Mr. Wright now advises global corporations, governments, and universities on circular economy and digital innovation strategies for sustainable growth.

https://stephenjwright.com/services/workshops


*** Limited Early Bird tickets are available now ***

If you have any questions, please contact us.

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Date and Time

Location

Hilton Paris Opéra

Paris

France

View Map

Refund Policy

Refunds up to 7 days before event

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